Head of Product

**What you will be doing**

With the changing dynamics in the insurance industry, this is an exciting time to join Tower and make a real difference to our products.

Reporting to our Chief Underwriting Officer, you will play an integral part in this journey by developing attractive, innovative, and profitable insurance products that align with our risk appetite. As the Head of Product, you will support Tower's strategy through product ownership, delivering beautifully simple and rewarding experiences for our customers. This role involves working closely with key stakeholders to support the profitable growth of Tower's products through the development, management, and governance of our product suite in both New Zealand and the Pacific. You will work closely with Portfolio and Pricing team to continue developing Tower's Risk Based Pricing Approach.

This position is crucial to the senior leadership of our business, driving innovation, market competitiveness, and commercial success. You will collaborate with key stakeholders to ensure customer value and experience while aligning with Tower's risk appetite. Additionally, this role will support Tower in achieving its strategic goals and maintaining its competitive edge in the market.

**Dive into the Heart of Your Responsibilities**:

- Drive the strategic planning for Tower's product offering in conjunction with the pricing and risk selection teams for New Zealand and Pacific
- Develop innovative product offerings from conception through to launch to build deeper customer relationships; products could be Tower or partnered
- Develop performance metrics and monitor against governance criteria to achieve target product and customer profit margins in line with strategy / plans
- Develop competitive renewal and new business optimisation to meet Tower's strategic objectives
- Develop policy enhancements through working collaboratively with claims teams and monitoring customer insights

**What You'll Need**

**You will also be able to demonstrate**:

- 10 plus years' experience working in general insurance
- Strong understanding of general insurance principles, and regulatory environment (including CoFI)
- Strong understanding of product lifecycle management
- Strong commercial acumen
- The ability to deal with a complex operational environment, undergoing significant change.
- Results and service driven with focus on reporting through smart data insights
- Ability to understand pricing and risk modelling
- Strong understanding of product launch and monitoring
- Excellent written and verbal communication skills
- Strong interpersonal / relationship management skills

**Our Commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

**Why You'll Love Working with Tower**

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more