Training Advisor

Training Advisor Kaitohutohu
Customer Contact Group-Rōpū Whakapā Kiritaki
- Join the Te Amorangi Mātauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group - Rōpū Whakapā Kiritaki whānau.
- Take your passion for training and customer service to the next level.
- An opportunity to make real difference as a training professional in a high trust organisation.

We have the opportunity for a Training Advisor to join our Customer Contact Group, Rōpū Whakapā Kiritaki. The TEC Customer Contact Group is an innovative and energetic team focused on delivering excellent customer service to our key customers, tertiary education providers and learners.
The purpose of this new role is to support the Training Lead, and the Customer Contact Group (CCG), with the implementation of the training strategy, training framework, annual training calendar, and the Learning Management System (LMS).

**He angitūtanga**: About the Role
The role will involve a combination of coordinating and the scheduling of training along with, creating, designing, and leading training for the CCG team of around 60 staff. It will focus on:

- Training/learning material creation: Supporting and leading the creation and design of learner centred training, based on adult learning, e learning modules, teaching, and facilitation principles for the CCG (both individual, group and remote).
- Supporting the writing and leading the preparation of the training needs analysis, training modules (classroom, online and remote) and training resources
- Training facilitation: Delivering training in line with the CCG training plan, TEC strategy and business needs. Meeting training plan service targets set in conjunction with the Training Lead
- Training coordination: Reviewing, updating, and preparing resources for training sessions; Scheduling and booking of resources (room, speakers, staff); co-ordinating and recording attendance, training evaluation, lessons learned and supporting continuous improvement of training programs, induction, roadshow, and resources.

**He kōrero mōu**: What we are looking for
- Proven experience in designing and developing training programmes and collateral - training modules, learner handbooks, learner resources, learning outline for leaders.
- Proven experience in group training facilitation - face to face, group, remotely.
- Experience in project managing the overlay of customer centric lens across the training framework for the new incoming projects, processes etc.
- Experienced at classroom, remote and online training, coaching, and mentoring.
- Sound knowledge of adult learning principals, contemporary practices, training theory, course development methodologies and models and blended learning solutions.
- Some experience using e-learning authoring tools, highly desirable.
- Experience using Adobe Creative Suite, audio/video editing and production and image creating and editing, highly desirable.

**Ngā āhuatanga kei a mātou**: What's in it for you
- Three additional (TEC Days) leave days
- A range of benefits including flexible working options, a wellness programme.
- A motivated and supportive leadership team and team leader, keen to make the most of your skill set.
- Remuneration $85k to $95k depending on skills and experience.

**Me pēhea te tuku tono**: How to Apply

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.