Duty Manager
2 weeks ago
Are you a motivated and experienced professional looking to lead in a dynamic and lively environment? JM Entertainment Ltd, an Auckland based premier KTV venue, is seeking a **Duty Manager** to oversee daily operations and ensure a top-tier entertainment experience for our guests.
As a Duty Manager at JM Entertainment Ltd, you will be responsible for supervising the overall operations of our KTV venue, ensuring smooth functionality, excellent customer service, and a safe environment for all guests and staff. Your key responsibilities include:
- Overseeing daily operations and ensuring adherence to company policies and procedures.
- Managing staff on duty, including assigning tasks, providing support, and maintaining a positive work environment.
- Handling customer inquiries, complaints, and ensuring a high level of guest satisfaction.
- Monitoring bookings and room allocations to optimize venue usage.
- Ensuring compliance with health, safety, and liquor licensing regulations.
- Managing cash handling, reconciling daily sales, and preparing reports for management.
- Training new staff and providing ongoing coaching to maintain high service standards.
- Addressing any emergencies or unexpected issues efficiently and effectively.
- Collaborating with management to improve operations and implement new initiatives.
**Requirements**:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A customer-focused mindset with the ability to handle complaints and feedback professionally.
- Strong problem-solving skills and the ability to work under pressure.
- A valid Duty Manager Certificate or the ability to obtain one is preferred.
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