Service Delivery Manager

1 week ago

Hawke's Bay, New Zealand NZ Post Full time

People focused leadership role
- Be part of an exciting team in the midst of transformation
- Drive project work and initiatives to improve service performance across the business

At New Zealand Post, we are committed to making sure nothing gets in the way of delivering what our customers care about. Our parcel delivery business is booming and as a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day This is an opportunity for a dynamic, commercially savvy & people focused team player, to really make their mark
Kōrero mō te tūranga - About the role
As a Service Delivery Manager (SDM) with us, your focus will be ensuring the delivery of all products and services “first and last mile” are delivered in a manner that meets our service standards and our customers' expectations. You'll be responsible for leading and managing our front-line service delivery staff including Delivery Agents, Contractors and Couriers.
In this challenging and exciting role, no two days are ever the same. You'll be involved in any or all of these things, from;
- Managing team performance and site safety
- Using your super IT and Excel skills to provide reporting / analysis
- Managing rosters and budgets
- Recruiting and onboarding new teams
- Building internal culture and relationships
- Being a key point of contact for our customers and dealing with any escalations - the variety is huge

Reporting to our Area Service Delivery Manager, this role operates during core business hours, Monday to Friday, however ideally, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires to ensure visibility for our awesome teams across both the shift changes.
Mōu - About you
As an experienced people leader, you'll bring with you proven experience in developing positive teams, the ability to multitask and keep many balls in the air all at once.
You'll combine this with;
- A leadership style that drives a high performing, customer-centric & thriving team culture
- Customer service and relationship management skills
- Strong commercial acumen, including budgets, financials, and analytical skills
- Good technical IT skills (we're not talking about an IT genius, just a strong understanding of systems and good Excel would be ideal)
- Experience working with employee unions would be a real advantage

Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.
Interested?
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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