Area Service Delivery Manager Napier

4 days ago

Hawke's Bay, New Zealand NZ Post Full time

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers needs, both physically and digitally. We look for motivated people to join our team with a positive outlook and a great work ethic. We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. We are currenlty seeking a strong, capable and personable leader, to join the NZ Post Whanau for an Area Service Delivery Manager based in Napier, to cover the Hawkes Bay / Gisborne regions.
About the roleThis is an operational leadership role, reporting to our Central East Coast Regional Manager. The the primary responsibility is to lead our delivery teams within their respective areas of the region to be high performing. The core duties of this role include:

- Contributing to the management and strategic direction of NZ Post
- Health, safety and wellbeing of all teams including employees/contractors
- Sales management and business growth
- Leadership of operational employees; coaching, performance management, training and development of direct reports
- Understanding and balancing the varied needs of stakeholders to ensure success of NZ Post operations
- Management of contractors in line with various contract requirements
- Identify and drive project work and initiatives to reduce the cost of delivery or improve service performance across the business

About youKey to your success will be your proven experience in an operational leadership role, creating a high performance, customer-centric culture. You're a true people leader with strong interpersonal skills to confidently lead, coach and motivate your team. You have the ability to build trust, influence and maintain positive relationships with internal and external contacts at all levels. Commercially, you have a good understanding of revenue and profit drivers and have experience in financial and budget management.
There will be a requirement to offer flexible hours; both for travel required regionally or your various teams, which could mean a combination of early mornings and late afternoons as the role requires to ensure visibility across the shift patterns, and nationally from time to time, for various managmement meetings/training.
This role is a brilliant opportunity to make a positive impact on wider service performance. We offer a competitive package which includes base salary, kwisaver contribution and a medical scheme for you and your family, plus several other discounted benefits, You'll benefit from strong coaching and support from our team of awesome operational leaders, and the opportunity to develop your career with NZ Post.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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