Senior Cargo Agent
2 weeks ago
Job Purpose: Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA. JOB ACCOUNTABILITIES - Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to the cargo load plan, maximisation of available capacity, load control, safety and ad hoc flight instruction and ensuring all safety and operational procedures are adhered to. Provide support and guidance to the GHA regarding EKSC standards and policies as required - Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention - AVI / HUM / PER / VAL etc. - Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner - Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc. - Ensure that the station maintains required ULD stock levels and excess units are either returned to Hub or up line stations as required and that damaged units are returned/repaired - Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of UWS to Load Control for outbound flights - Update flight handling reports including identification and monitoring of irregularities and discrepancies. Communicate any irregularities / discrepancies to HDQ and relevant outstation/s - Receive and process cargo telephone reservations and online booking requests in a prompt, accurate and efficient manner. Resolve customer queries, complaints and claims, including those escalated by Cargo Agents. If instructed, provide support in cargo commercial activities as required - Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD Control, data entry, statistics and reports - Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer/Load Master e.g. freighter duties. Provide support, guidance and coaching to Cargo Agents / GHA
Qualifications & Experience: - Proven experience in an Airline / Cargo Operations environment - Knowledge of Dangerous Goods regulations and ideally hold a DG certificate - Knowledge of Weight & Balance procedures and Live Animal Regulation - PC based skills including Microsoft Work/Excel/E-mail - Fluency in written and spoken English is essential - Educated to Senior Secondary Certificate of Education or equivalent Additional Requirements - The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment - This position is required to work a rotating shift roster, which includes weekends, public holidays and early morning/night shifts - Only applicants with the legal right to work and live in New Zealand unrestricted will be considered
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
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