Service Delivery Manager

3 days ago

Auckland City, New Zealand Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**
We have a fantastic career opportunity for an experienced Service Delivery Manager, whose main focus is to work with our customers, maintaining the services that we currently provide and to seek opportunities to develop these services further.

**About you**
You are passionate about building solid business relationships, are an open communicator, you love being part of a high functioning team, you are results driven, you care and you may also have business process transformation experience (desirable, but not essential as we can teach you this).

**Main duties**
- Managing a portfolio of customer accounts, with a focus on business retention with repeat business and the growth of our revenue streams.
- To manage the day to day relationship between CBS ANZ and clients ensuring the customer satisfaction in the service is maintained to the highest possible standards at all times.
- To identify, scope, and deliver, new initiatives from current and future CBS ANZ offers which add value and benefit to the client and add to the revenue, margin, relationship and general service improvement.
- Ability to work as part of an enterprise wide team encompassing service delivery and sales
- Ability to provide detailed analysis work and working involvement in tender responses and contractual negotiations as required

**Key Requirements**
- Experienced in Account Management or Sales
- Exceptional presentation and communication skills
- Proven analytical, evaluative and problem solving skills
- Strong time management and organisational skills
- Excellent written and communication skills

**Job Summary**:
An excellent opportunity for an inspirational Leader with Account Management or Sales experience

**Key Selling Points**:

- Global solutions industry leader
- Passionate and growth focused
- Digital/Technical Experience desirable, but will train the right person
- We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity._
- As an equal opportunity employer, all applicants will be considered. _
- Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work._

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