Customer Experience Specialist

2 weeks ago

Auckland City, New Zealand Corpay Full time

Your role

To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

What you'll be doing

What We Need

At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. We currently have an exciting opportunity to join our Australasia Customer Experience Team servicing Australian and New Zealand customers.

Role Responsibilities

As a Customer Experience Specialist, you will play a pivotal role in retaining our customers by managing and exceeding expectations through delivering a high-quality service that focuses on our customer centric approach. You’ll build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. _The yearly salary for this role is $55,000 plus a monthly target incentive, and the working hours are Monday to Friday from 11:30 am to 7:30 pm (afternoon shift)._

The key responsibilities of the role will include:

- Creation and maintenance of customer accounts including:

- Card activations, replacements, and terminations
- Validation and processing of transactions
- Problem resolution and triaging
- Case management
- Respond to and resolve product or service issues that customers are experiencing.

Qualifications & Skills

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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