After Sales Engineer

2 weeks ago


New Zealand Technical Recruitment Solutions Full time

**Is this for you?**
This is not a hands-on role so if you are a **Fitter** or **Technician** wanting to get off the tools, or are a **Service Supervisor** or **Service Manager**, this could be for you.

Or if you have a **machinery background** and have headed into **Technical Sales**, perhaps in an **Internal Sales Engineer** role, this could also be of interest to you as the role will have that customer communication and support, in addition to the service and parts sales focus.

The Company
This company designs, manufactures, and delivers specialist industrial machinery and equipment for the Food & Dairy sectors.

They are continuing to grow strongly in New Zealand and Australia.

You will be working with established products; the company have an extensive product range that has been built up and tried and tested over many years.

With their eyes on the future, they are engaged in new product innovation too.

They take their products and customise them on specific client projects within New Zealand and internationally. Each project includes custom design, manufacturing, product testing, installation, commissioning, and on-going after sales support.

So that’s where you come in because the company want to grow their after sales support for both service and parts too.

**Reason for Hiring**
The person previously in this role has retired. They were with the company for about 20 years and in this role for 5 years, so it is an established and stable role.

**The Role**
This After Sales Engineer role is primarily desk based but there is also a good opportunity in the Hawkes Bay to grow the service department. So, this role will be dealing with parts and service inquiries, and a lot of it is talking to customers, and resolving their service or parts issues.

Other duties include quoting jobs, backlog management, developing customer assets management plans, and carrying out customer visits to build relationships and grow service and parts sales.

The Service Technicians do the fitting, fabricating, and work with electrical motors etc. You will initially have one Service Technician direct report. The company will hire a second Service Technician soon, and in time it will likely be 3 Service Technicians.

Also, at some point when it is big enough they will likely split the sales and parts into two areas, and you would then either then become a dedicated Service Supervisor/Manager or a parts focused person depending on what direction you prefer.

**Your Ideal Background**
- Preferably trade qualified within mechanical engineering and primary industry, a minimum of 5 years on the tools in the past (e.g., Fitter Turner or Fitter Welder) or a tertiary qualified mechanical engineer.
- Ideally a minimum of 2 years’ experience in a similar role.
- Machinery experience and knowledge.
- Mechanical service and repair experience in primary industry plants.
- Proven experience trouble shooting mechanical, pneumatic, and if possible electrical faults.
- Proficient at reading manufacturing drawings.
- Customer facing experience and Customer Centric Mindset: key as you will be maintaining and building relationships with large manufacturing customers.
- Quoting service jobs.
- Quoting and selling parts and solutions.
- Experience in Production/Packaging machinery.
- CRM, MMS, and ERP systems experience are nice to have’s and can be taught.
- Use of Autodesk Software to open a product model and talk about parts on it with a customer, this can also be taught.

**How to Apply**
Technical Recruitment Solutions has been a trusted recruitment specialist for industry since 1996.

Note: If this vacancy is not exactly what you are seeking, then please contact me in confidence to discuss your individual requirements.


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