Compliance Services Manager

Permanent |Full time

Our city is growing and transforming. Increasingly, Upper Hutt is a preferred choice for people wanting a higher quality of life - living, working and recreating closer to home and family. Upper Hutt is rich in the natural environment and quality education opportunities, and businesses are choosing to invest in our city.

This drives greater emphasis on ensuring our city is operating well. We are looking for an experienced and motivated self-starter to lead Upper Hutt City Council’s Compliance Services Team - to pick up the implementation of the Compliance Services transformation programme and the lead the team as we evolve with the changing needs of the city. Is that you?

Are you looking for a new challenge to learn and grow, better balance and an open and positive team culture? Are you passionate about quality decision-making and doing the right thing - even if it is not popular? Do you lean-in and rise-up to challenges? If so and you are interested in your mahi being recognised as being part of something bigger - then you may be leader, we are looking for.

The Compliance Services Manager is responsible for the effective management of the Compliance Services team, which delivers core services of animal management, environmental health, parking enforcement, alcohol licensing and relevant bylaw enforcement services for Council.

With continued growth across our city, Upper Hutt City Compliance Services Team is seeking an experienced, enthusiastic, and highly motivated leader to manage the team. We are a busy team, and we are part way through a significant transformation programme that has both restructured the team as well as implement (and in some cases delivered) continuous improvement projects. We are also in the process of standing up Environmental Health services in-house after outsourcing for the last decade. The team morale is high with positive buy-in for the changes because of the successes that have been realised to date. Nevertheless, compliance services work is challenging and often associated with elevated health and safety risks - therefore it is important that the Compliance Services Manager lead a safety-first culture, prioritise quality decision-making / timely communication and work with the team on good customer focus whilst ensuring that legislative requirements are met.

Operating in an agile environment with often imperfect information an objective, pragmatic and solution-focussed mindset is critical for success in this role.

**Key responsibilities in this broad role include**:
Lead / oversee all regulatory functions - focus on legal compliance and quality decision-making

People and technical leadership - particularly the development and experience of Team Leaders and emerging leaders

Budget setting and management

Monitoring and reporting across all core service functions - including regular reporting to Council / Committees, finance / budgets, contractor management, fees and charges, policy development

Timely resolution of complaints through to resolution (and dissemination of lessons learned)

Continuous improvement across the core services

**To be considered for this role we are ideally looking for**:
Experienced manager - ideally experienced (or willing to learn) in local government compliance and enforcement - comfortable with consolidating information and producing high quality reporting

Comfortable navigating uncertainty and imperfect information to develop robust and objective decisions / advice

Comfortable with development process improvements and learning / navigating a variety of different software packages

Problem solving mindset that focusses on understanding the problem, formulating options / reasoning and making delegated decisions / giving advice

Excellent verbal and written communication skills

Highly developed interpersonal skills with the ability to engage with people throughout the organisation, and external advisers

Excellent Customer Service skills

Familiar with operating in a fast-paced changing environment

Microsoft Office skills

Previous experience with MAGIQ Software would be advantageous.

Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.

**Some of our benefits include**:
3% on top of salary towards Kiwisaver

2 wellness days per annum

Wellbeing benefit

With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.

NOTE THAT YOU MUST HAVE THE RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS POSITION.