Administrator - Shared Services

6 days ago

Auckland City, New Zealand Vector NZ Full time

Administrator - Shared Services
- Full-time
- Engagement type: Permanent - Employee
- Department: Finance

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we are part of Vector Limited, so you know we are backed by one of New Zealand's largest companies.

**About The role**:
Our dedicated and vibrant Auckland team have an opportunity for a customer-centric Administrator to join our professional and close-knit Shared Services team. We offer a friendly and inviting team environment with full training and ongoing support provided. If you enjoy building relationships and working with a variety of people across New Zealand, keep reading

There are times when life can be very busy in our office, so having the ability to remain calm under pressure is important for all of us. Supported by the Shared Services Manager, your role will be varied and interesting.

The roles focus on delivering a seamless customer journey, with key aspects including:

- Preparation of paperwork,
- Managing, and coordinating bookings with customers and installers
- Liaising with internal and external stakeholders across the business
- Processing finance and credit card transactions / refunds and ensuring sales, and banking paperwork is completed.

**Who we are looking for**:

- Good knowledge of Microsoft Office (Word, Excel)
- Proven experience using Microsoft Dynamics CRM is preferred but not essential.
- Previous invoicing or accounts experience preferred.
- Exceptional attention to detail
- Proven customer service experience
- Expectational Communication skills
- Ability to resolve & identify problems in a timely manner
- Able to remain calm under pressure
- Enjoy working in a team environment

**What's on offer**

This is an opportunity not to be missed. At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.

We also offer a great range of **benefits** including:

- Hybrid Working
- Free parking when onsite
- Flexible working arrangements available
- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (referral scheme and annual awards)
- HRV Employee Discount off CAIL products
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
- Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

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