Kaiārahi Pokapū Tauira Student Service Centre Adviser

1 week ago

Kelburn, New Zealand Victoria University of Wellington Full time

Are you highly organised with excellent communication skills?
- Have you got previous experience working in a customer service role?
- Can you remain calm under pressure and work effectively and collaboratively?

**Kōrero mō te tūranga - About the role**

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a permanent, full-time Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko - Centre for Student Success. Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key responsibilities:

- Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
- Accurately record interactions and maintain student records as required.
- Work closely with team members and other departments to resolve complex issues.
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

**Ō pūmanawa - About you**
- Previous experience in a customer service role.
- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
- Ability to remain calm under pressure and resilience in handling high volumes of work.
- A self-starter with a positive approach to work and a passion for people and continuous learning.
- Proficient computer skills.

**Close date for vacancy**:22 September 2025.

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