Customer Services Coordinator
1 day ago
**New Zealand, Mt Albert Aquatics Centre - Mt Albert 1025**
- Lead our fantastic Aquatic Team
- Great career paths and development with an entrepreneurial organisation
- Free facility access
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions
**The Role**
Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility.
**Key Accountabilities**
- Provide excellent customer service to all customers, both in person and over the telephone by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
- Support the enrolment of children into the centre’s swimming and water safety programs
- Ensure customer service staff are well informed and have a sound knowledge of the Centre’s services and programs.
- Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
- Respond to community requests for bookings
- Implement processes for the success of the Learn to Swim Program
- Ensure that staff and patrons understand requirements relating to aquatic supervision
- Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
- Meet all reporting requirements
- Maintain attention to detail in all administration tasks
**Skills & Attributes**:
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate
- Current CPR Certificate.
- Police Check
- Working with Children Check
**The Company**
**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
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