Insurance Chapter Lead

1 week ago

Auckland City, New Zealand The Warehouse Group Full time

Company Description

Awesome opportunity to grow your leadership skills in an Agile environment

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

**Job Description**:
Our Chapter Lead team is driven to excel in the agile environment and motivated to establish what best in class looks like. So, if you love to coach and get a sense of incredible satisfaction through seeing others succeed this opportunity might suit you down to a t.

This role is two-fold. Sitting within the B2B Partnering Chapter Area (and reporting into the Domain Lead), your time will be split between providing best practice Insurance support to your squad and people management.

Allocated to a squad, you will work collaboratively with a cross-functional team to deliver outcomes identified as part of the Quarterly Business Review process for each squad. You will bring skills that ensure our customers receive a seamless experience when using TWG as their fulfilment option. The people management aspects will see you facilitate capability growth, consistency and allocation of resources within your chapter. This is where you will draw on your coaching skillset by tuning into the team, empowering them and leading by example - ultimately seeing the collective do well.

A snapshot of the role will see you:

- Drive a high performance culture
- Coach & develop the TWGB Insurance Support team
- Support in recruitment & selection
- Analysis & reporting
- Continuous Improvement of systems and processes

**Qualifications**:
Operational savvy and target driven, with a personality, you’re passionate about the customer experience. Your excellent communication and relationship management skills will put you in good stead, as this role will see you work cross functionally with a range of internal stakeholders at all levels.

Equally important is your ability to develop, empower and nurture your team to drive engagement and best practice. Your passion and drive to share knowledge and raise the bar will be infectious. Living and breathing Agile attributes such as servant leadership, collaboration and a growth mindset will come naturally to you.

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northcote Support Office
- Flexible working arrangements
- 26 weeks paid parental leave
- A range of wellbeing support

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