Field Service Technician

Progressive and innovative global company
- Challenging and dynamic role for industrial electricians or mechanical technicians
- Permanent full-time role with generous rates and overtime
- Fully maintained company vehicle, tools, uniform, mobile phone and laptop

**What we offer**:
**_Power your future. Start your dream career with Dematic today
- **

**THE OPPORTUNITY**

Recently voted #1 Warehouse Automation Supplier in the world, this is an exciting time to join Dematic, with incredible growth and increased opportunities for talented employees looking to develop their careers.

This is an exciting time to join Dematic, as we partner with some of the most innovative companies in the world. As a hands-on **Field Service Technician **( _Industrial Electrician / Automation) _, you will access world leading solutions across large distribution centres, warehouses and manufacturing operations.

The position will be **located **in **Auckland **and may require travel to other cities to periodically service our major client’s.

Don’t delay, join our amazing team and deliver support to key customers, including contract repair, preventative maintenance, installations and emergency breakdown services. Experience in troubleshooting/problem solving mechanical equipment faults, along with an Industrial Electrician ( _licenced _) background will ensure your success.

The position will require participation in an on-call roster, with working hours covering:

- Monday to Friday day shift and
- One or two Saturdays per month at overtime rates

**Tasks and Qualifications**:
**PRIMARY RESPONSIBILITIES INCLUDE**
- Troubleshooting and problem solving mechanical/electrical faults on high tech automated material handling equipment and Automated Guided Vehicle (AGV)
- First respondent to breakdown notifications when on call
- Perform timely on-site preventative maintenance, service actions and other routine tasks to ensure quality outputs
- Report on designed/installed equipment which is not performing according to design specifications
- Ensure field service incidents are completed and submitted in real time into the Dematic Service Portal
- Close out maintenance/breakdown tasks via Dematic CMMS database
- Submit spare parts requests timeously and manage allocated assets including spare parts, computers and tools
- Use hazard identification tools and systems to ensure safe work practices in work areas and customer sites
- Ensure compliance of all health & safety legislation
- Contribute towards continual improvement activities and inform Operations of any improvements
- Ensure high standards of service, skill, ability with current products
- Develop and maintain effective on-going relationships with key customers to ensure customer satisfaction on all assignments.

**WHAT WE ARE LOOKING FOR**

**Electrical**
- Full NZ Unrestricted Electrical License
- General PLC experience in Siemens S7 and SCADA preferred but not mandatory, training will be provided

**Mechanical**
- Fitter Trade qualification ideal, not a mandatory requirement
- Mechanical maintenance experience is highly regarded

**Key Attributes**
- Experience in automation (conveyors), wrapping machines and material handling equipment an advantage
- Experience in computerised maintenance systems (CMMS)
- Experience in pneumatic systems
- Ability to work in autonomously, make decisions and be results driven
- Great team player and able to work collaboratively
- Strong customer focus and excellent verbal, written and inter-personal communication skills
- Great team player, with an ability to work collaboratively and build and maintain effective on-going relationships

**WHY BRING YOUR CAREER TO DEMATIC?**

This is an exciting time to join Dematic. We are proud to partner with some of the most innovative companies in the world to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities.

We live on the cutting edge of technology and industry and are a global leader with 11,000 employees worldwide and over 600 employees in Australia and New Zealand. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.
- Career Progression and Development opportunities
- Referral Program - $$’s paid for successful referrals to the business
- Corporate Discounts on various items
- Paid Parental Leave
- Annual Flu Vaccination
- Learning and Development courses and study assistance - applicable to your role
- Annual flu vaccination
- PLUS MORE

**HOW TO APPLY**

Please note that as part of the recruitment process for this position, suitable applicants will be required to complete a police background check and pre-employment medical testing including drug and alcohol screening.