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Content Quality Manager
2 weeks ago
At Education Perfect, we believe that education has the power to change the world. Our mission is to maximise every student’s potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
We are searching for a Content Quality Manager to play a pivotal role within the Content delivery team, focusing on overseeing the quality assurance process to ensure content meets the highest standards before publication. This role involves strategic planning, development of QA processes, and leadership over the quality editing team to maintain quality throughout the content development process. The Content Quality Manager collaborates closely with the content strategy and delivery teams to integrate quality assurance measures, ensuring timely and high-quality content releases.
**What you will do**
- Develop and evolve robust quality assurance processes to ensure content meets set design, quality, and pedagogical standards
- Establish clear guidelines and criteria for assessing content quality, ensuring consistency and coherence across all materials
- Maintain thorough documentation of quality assurance processes, findings, and recommendations
- Provide regular project reporting on the quality of content
- Collaborate closely with the Director of Education, Curriculum Specialists, Pedagogy Leads, and Head of Design to define project objectives and deliverables
- Mentor and lead quality editing team members, helping them make decisions and solve problems
- Liaise with the Content Operations Specialist to review content feedback and build action plans to address any gaps in understanding/knowledge
- Provide ongoing training and professional development opportunities for team members, enhancing their skills and knowledge in content quality
**About you**
- Experience in developing and executing quality assurance processes for assessing content design and pedagogical effectiveness
- Strong academic foundation in instructional design, or a related field, ideally with a degree or certification in this area
- Extensive experience in quality assurance within educational publishing, e-learning, or curriculum development sectors, demonstrating a solid understanding of content creation and evaluation
- Familiarity with industry-standard quality assurance tools and methodologies, and the ability to leverage technology to enhance content assessment and improvement processes
- Proven track record of collaborating effectively with cross-functional teams to align content delivery efforts with company objectives and industry standards
- Creative thinker who embraces innovation
Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you
**What we offer**
- As our team is based globally, we offer both remote and flexible working arrangements
- For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
- Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
- Wellness allowance to use on anything to support your mental and physical wellness
- For our working parents - Reimbursement of childcare costs of $50 a week per preschool aged child
- EAP with unlimited sessions
- Employee Equity Bonus Plan
- Employee referral program - $2000 when you refer a new team member
- Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
- EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
- The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community
We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.
