Design and Facilitation Manager

4 days ago

Auckland City, New Zealand ASB Bank Full time

**Design and Facilitation Manager - Business Banking** - Opportunity to use your frontline banking, consulting or learning experience to make a difference - Uplift capability in our people - Based at our state of the art North Wharf Head Office location At ASB we believe the customer is at the heart of everything we do as a bank and that our new and existing customers should always have an unbeatable customer experience. Our Business Customer Experience (BCE) provides coaching support, tools and processes that empowers our bankers to achieve good customer outcomes in every interaction. **Te tūranga | The role**: As a BCE Design and Facilitation Manager, you will have a passion for building capability through designing frameworks, facilitating workshops, creating tools, and contributing to embedding strategies across Business Banking. You will identify gaps in capability and build tools and processes to lift the clarity and capability of our Business Banking teams. You will also play a key role in embedding an environment of continuous improvement through effective and ongoing education that results in positive changes and engagement. This is a Fixed Term opportunity for 12-14 months. **Ngā mea kia whai angitū ahau? | What do I need to be successful?** We are looking for someone who is excited by the opportunities and benefits BCE practices bring the business. You will have strong credit and lending experience, and you will be able to demonstrate how sound credit skills contribute to good customer outcomes for ASB customers. Proven presentation, coaching, and facilitation skills are vital in this role. You'll possess the ability to build credible relationships across all levels of the business including Senior Leadership, and foster key stakeholder relationships. This may suit someone who has previously worked in or with frontline teams in a change/training capacity, as experience in sales methodology will be beneficial. You will also have strong analytical ability, outstanding time management, and influencing skills. If you thrive on a challenge and are determined to make a positive impact in a team who will truly value your contribution, then this is a role to get excited about **Te mahi ki ASB | Working for ASB**: In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions. We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles and parental benefits. **Me pēhea te tono | How to apply?** **_ If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you_** **Job details**: - Reference # - KG160234 - Posted on - 05 May 2025 - Location(s) - Auckland - Expertise - Business Banking, Design Other, Facilitation, Training - Work type(s) - Fixed Term Application closes on 25 May 2025 23:59

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