Assistant Manager

**Join Our Team** Are you currently in Telco or IT and looking for a sea-change? Are you wanting to manage a top sales office? Are you looking for something new? **If so, we'd love to hear from you.** **Top-tier** *** So why choose Spark Business Auckland Central? Spark Business Hub Auckland Central is part of the national Spark Business Hub channels. They are run by owner operators so you'd be working directly with the owner, a sales leader with extensive experience. If you're a top-tier professional your options are endless, so it's very important to enjoy your place of work. We understand the decision to join one company over another comes down to more than just money. This doesn't mean you should accept less than market value for your dedicationbut we are committed to providing more than that. Want to learn more? We are not interested in being the "fast and cheap" option — we are driven too consistently be the best. We're specialists, taking pride in our work and cultivating a great reputation that precedes us. All of this takes **a seriously incredible team** Our employees are given the time and opportunity to be creative, personable and detail-oriented. We **pay** **above industry standard** and break all the expectation when it comes to **security as a long-term career.** We strive to create a great environment, whether that involves flexible days off, the best tools and equipment, a positive working atmosphere, and even a year-end vacation. Our philosophy is centred around a very high standard of customer service, and it's our belief that if our team is taken care of, they'll take care of our clients in turn. **Together we're forging a future based on real opportunity, skill and growth.** **Teamwork has its advantages** **Here's why working with us will be the best career move you may ever make.** - Grow your skills with defined career paths - Top industry wages - Work with a dedicated, inspired, positive team - Extensive in-house training - Holiday time and great work hours - Access to the latest software and equipment - Have fun and work on a wide range of interesting projects - Lots of fun social events -you'll need a sense of humour - If you're relocating, we'll help with any moving costs up to $2000 Once fully trained you'll have the opportunity to lead the team, freeing up the hub owner to focus on the business. This role could be perfect for you if you've got what it takes **Your Work** This is a hands-on position that requires a multitude of skills and knowledge. This will include: - Managing the sales and support team on a daily basis, including recruitment and retention - Customer Base maintenance and campaign management - Overview and engagement of Centralised Provisioning Team delivery of SLAs & identification of continuous improvement opportunities - Communication and direction regarding Product and Promotional offers & changes for go-to-market execution regularly with the team - Customer resolution management including reporting and support - Customer Value Management to identify service, insights and product recommendations - Preparing high quality, accurate reports; correspondence; including special deal updates; using appropriate word processing, spreadsheet, database, or presentation software for our owner - Working with the hub owner to identify areas for professional development and up-skilling in relation to sales team members and personal role - Helping to positively shape the culture of team by influencing and modelling behaviours - Measuring and reporting on net revenue, IT spend, and ensuring the sales team are across their portfolio and aware of any gaps weekly - Processing hub inventory and associated administration; including company assets vehicles, fleet, laptops, loan devices etc - Hub VoC Net Promoter Enhancement - overview and strategic planning to exceed 55% NPS MQT - Ensuring customer portfolios are reallocated when staff are on leave **Key Skills & Requirements** - Managing the provisioning and invoicing of Spark broadband and mobile on Spark CRM, and IT Services in an accurate and efficient manner - Understanding of Telco Sales and Products/Solutions including handsets, accessories and IT services - Developing and maintaining positive relationships with customers who phone and/or visit the Business Hub - Experience in positive customer resolution - Experience in spreadsheets is important as sales data needs to be exported for regular analysis and reporting to the hub owner Current Police and Credit Check **We're careful about who we hire**.** We have to be, to maintain our team culture. Here's what we need from you: Be reliable, honest and trustworthy. Having respect and integrity are very important values for our team culture. Able to work un-supervised, report to the owner and train new staff. Take pride in your work and go the extra mile to make sure the job is top notch. Great people skills both with fellow workers and c