Assistant Manager

4 days ago

Auckland City, New Zealand SOFITEL Full time

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an ambassador for** Sofitel Auckland Viaduct Harbour** as **Assistant Manager**.** **The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Job Description**:
Our Ambassador will:

- Assist in the management of the day-to-day operation of Front Office, Portering and Night Audit functions. Ensuring that service standards are maintained in these areas, profitability maximised and customer’s needs are met
- Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Assist in the running of and actively participate in weekly Front Office meetings respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/ check out processes follow set procedures and are customer focused.
- Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Assist in the management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Assist in the operation of an effective night audit function. Accuracy of this daily function being paramount while maintaining customer focus.
- Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Ensure public areas are clean and well presented with regular monitoring.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

**Qualifications**:

- Valid Full New Zealand Drivers Licence with a clean driving history
- Valid LCQ/Managers Licence
- PMS - Opera or Opera Cloud
- At least 1 year in a leadership role
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality

Additional Information
- ** Learn your Way**:

- Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- ** Benefits Your Way** - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program

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