Senior Service Analyst

2 weeks ago

Upper Hutt, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Senior Service Analyst, it starts with you
- Based at Police National Headquarters, Wellington
- Nationally Advertised Vacancy
- Salary starting $102,178
- Permanent Position
- JR 4431414

About the role

The Senior Service Analyst will utilise appropriate resources to build and maintain tools to measure Vendor Service Performance in line with agreed deliverables in supplier contracts, looking to identify issues and root causes of data quality problems.

**Key Accountabilities**:

- Analyse and provide recommendations for increased Vendor service performance
- Evaluate and provide financial modelling of Vendor bids to validate savings or other proposed benefits
- Identify and recommend improvements to existing performance measures
- Provide accurate information on supplier spend/trends with insights
- Produce Performance-based reporting

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Expert data analysis using Excel, Access and PowerBI
- Ability to deliver high standards of service to all stakeholders
- Ability to evaluate the broader context of a situation and its consequences
- An exceptional attention to detail

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.

For more information on Our Values, please copy and paste this URL:
To view the position description for this role please copy and paste this link into a new browser:
About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

How to apply

**Please note**: Applications submitted directly through the Government Jobs Website are no longer considered.

Applications close Tuesday 29th November.

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