Systems Engineer

**Position**: Systems Engineer
**Datacom Location**: Cities in NZ with a Datacom office - Auckland, Wellington, Christchurch, Tauranga, Rotorua, Hamilton, New Plymouth, Nelson etc.
**Security Requirements**: Residents and Citizens of New Zealand only.
Permanent Position, Full Time.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.
About the Role (Your Why)
As a Systems Engineer, you'll be at the forefront of innovation—identifying, developing, and implementing cutting-edge technology solutions that solve real-world challenges for our clients. Using our industry-leading products, proprietary tools, and creative problem-solving, you'll transform ideas into impactful solutions. This role offers the opportunity to work closely with forward-thinking teams, shape the future of tech-driven success, and make a tangible difference for businesses across NZ.
What You'll Do
- Deliver high-quality Level 2 and Level 3 support across a wide range of technologies.
- Troubleshoot and resolve issues related to Windows Server, networking, Azure, Microsoft 365, and security tools.
- Provide after-hours support on a roster basis.
- Act as a trusted advisor to clients, ensuring a smooth and professional support experience.
- Evaluate customer’s business needs with input to strategic planning of business systems and directions.
- Proactively manage and maintain customer infrastructure and technical documentation.
- Advise on the design and implementation of high-quality technical solutions and other projects.
- Identify and implement opportunities for continuous improvement to build a culture of service excellence and demonstrates new ways of working

What You'll Bring
- Exceptional trouble shooting and analytical skills
- Excellent customer relationship building and management skills.
- Can establish and assure adherence to budgets, schedules, work plans, and performance requirements.
- Effective presentation skills with the ability to convey technical information across various levels.

**And strong technical knowledge across**:
Microsoft 365
- Microsoft identity management (AzureAD, AD Connect, ADFS and Microsoft Identity Manager)
- Modern business collaboration tools in the Office 365 suite - Teams, Planner, Groups, Exchange Online, SharePoint Online, etc.
- Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Neat and Zoom
- Working knowledge of competitor solutions in the above IT platforms

Microsoft SCCM & Intune Modern Management Experience
- SCCM / Intune platform maintenance background.
- Security configurations ability.
- Platform change activity.

And a Broad Knowledge Across
- Microsoft Server operating system
- Active Directory, Group Policy, DNS, ADFS, DHCP, DFS
- Virtualisation technologies (VMware, Azure, AWS)
- Networking (DNS, DHCP, firewalls, routing)
- Microsoft Azure (VMs, virtual networking, Azure AD, WVD, PaaS)
- Windows 11 & Mac OS
- Antivirus and backup products
- Security tools and endpoint protection

Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.