Service Coordinator

**Company Description**:
**Ko wai mātou** - About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

**Mō tēnei tūranga** - About the role

Come and join a team that provides a high-quality support service to the people of Aotearoa, along with the health providers, laboratories and colposcopy clinics who are involved in the screening pathway.

As a Service Coordinator for the National Cervical Screening Programme, you’ll ensure a variety of health professionals’ access accurate participant screening information.

You’ll provide customer service to Screening Providers, Laboratories and Colposcopy service providers, Regional Register teams and Programme participants.

Day to day your role will be to:

- Resolve issues
- Maintain high quality administrative processes using data management tools
- Respond to enquiries from health professionals and others
- Enter accurate participant information into the NCSP Register

**This is a Monday to Friday role based in our Central Office on Custom House Quay**

**Qualifications**:
**Mōu ake** - About you

As a member of the team behind the National Cervical screening programme you will be working with others who are strongly motivated to make a difference in their community.

In the past you may have been in a customer services role solving problems for others because it is something you enjoy doing.

Additionally you have familiarity and expertise using data bases, office systems and software, e.g. Word, Excel

**Your personal attributes**
- Solution Finder
- you have excellent judgement and enjoy employing your critical thinking skills
- Cultural awareness and sensitivity - you have a desire to ensure all people can access the health services they are entitled to
- Confidence in speaking with health professionals
- adherence - you value guidelines and can consistently adhere to rules and procedures
- A sense of humour and energy - you’ve got a positive attitude, flexible approach and ability to multi-task. Being a team player is key for this role as well who can work effectively with others to solve problems

Technological know-how - you ideally have a background in working in an environment where multiple technical systems are used and must be technically savvy
- A commitment to the diverse cultures of our service users and the needs of priority populations in Aotearoa
- An understanding of Te Tiriti O Waitangi and a commitment to increasing equity for Māori Tangata Whai Ora

**Additional Information**:
**Ō mātou uara** - Our values

**E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara** - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder

**To tatou tikanga | Our culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.