Senior Technical Support Technician

1 day ago

Auckland City, New Zealand HAYS Full time

Senior Technical Support Technician

**Your new company**

A leading distributor of data, communications and security products throughout New Zealand and Australia.

**Your new role**

You will work closely within a team of 4 providing technical support to security technicians both in New Zealand and Australia.

Your duties and responsibilities will look like:

- Answering incoming calls and providing technical support in a friendly manner
- Using your technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wi-Fi solutions Troubleshoot HW/SW and IP network issues
- Assist the sales team in supporting their customers
- Setup systems in-house to simulate and troubleshoot problems in-field
- Assist in the evaluation process for new security products
- Support tender bids and provide technical input for sale quotes

**What you'll need to succeed**

You will have a passion for customer service and helping others along with a knowledge of IT.

You will have skills and understanding in:

- Call centre experience
- A high level of customer service
- Excellent verbal and written communication skills
- An enthusiasm to learn and grow with the business
- A strong interest in new technology and development Relevant IT qualifications and knowledge
- Experience in dealing with security products involving IP technologies and electronic alarm systems (not essential to have)

**What you'll get in return**
- Competitive salary
- Exceptional training on their products and services
- Career development programs to support your growth
- Social and friendly team environment.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2782752

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