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Part Time Customer Service Representatives

2 weeks ago

Palmerston North, New Zealand Foodstuffs North Island Full time

**Part Time Customer Service Representatives - Work from home**
- Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you

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- Two new remote working opportunities in our Retail Contact Centre are now available. Both are 12 hours per week and the options are:

- Friday: 8.00am to 4.30pm and Saturday 8.00am - 12.00pm
- Sunday: 8.00am to 12.00pm and Monday 8.00am - 4.30pm

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- There will also be the opportunity to work extra hours when there are extra shifts available.

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**About Us**
- You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.

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**About the role**
- These roles focus on building and retaining relationships with our valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.

**Your day will include**:
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- Answering internal/external customer queries and phone calls
- Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management System
- Generating referrals to the appropriate store or business unit where appropriate
- Making outbound calls to both internal and external customers

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**About you**
- You are highly motivated, friendly and outgoing with a great team attitude, you thrive on delivering a customer service experience second to none
- You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner, and excellent interactive and written communication skills.
- These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner, with the ability to work unsupervised. Salesforce and SAP experience is preferable but we are a learning business so happy to provide development for the right people

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**Experience awesome. Achieve Awesome. Be awesomely you.**

$25 - $26 an hour