Customer Service Representative

2 days ago

Palmerston North, New Zealand Foodstuffs North Island Full time

Are you looking for a part time opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you

**About Us**

You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.

**About the role**

We are currently looking for a Customer Service superstars to join our team, based at our Customer Service Centre in Palmerston North.

This is a part time position, with the hours being:
24 hours a week

Tuesday - 1.30pm to 10pm

Wednesday - 1.30pm to 10pm

Saturday - 1.30pm to 10pm

This role focus on building and retaining relationships with customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.

Key tasks and duties include:

- Answering internal/external customer queries and phone calls,
- Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management system,
- Generating referrals to the appropriate store or business unit where appropriate,
- Making outbound calls to both internal and external customers,
- Being available to cover shifts and work public holidays/weekends when requested.

**About you**

The successful applicants will display excellent communication skills, high presentation standards, honesty and an excellent work ethic.
- Fantastic phone manner, and excellent interactive and written communication skills,
- Experience in customer service and a proven team player
- A quick learner, with the ability to work unsupervised,
- Salesforce and SAP experience preferable.

**Experience awesome. Achieve Awesome. Be awesomely you.

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