Customer Lead

**Do you want to work in the I.T/Communications tech space for an industry leader?**:

- ** Enjoy working in an exciting and constantly evolving field?**:

- ** Locally owned and operated company going places with supportive team culture**

Our client Spark Business Bay of Plenty is a locally owned and operated business operating across three sites in Tauranga, Rotorua and Whakatane. Offering the full spectrum of professional technology services including design, consulting, deployment, and management and the delivery of ICT solutions to their clients, they are innovative and leaders in their field.

**About the role**
This is an opportunity for someone who has a bit of experience and/or WOW factor, especially in the tech space Operating in an exciting and constantly evolving field, where the pace of change brings new and unique challenges every day, what’s not to love about this role?

Reporting to the Operations Manager, you will form part of their positive, energetic team. As an Accounts Manager you will manage a portfolio of local Spark business customers to deliver outstanding customer experiences and revenue performance across your portfolio. You will also manage customers coming in to the site and answer phone calls.

Developing networks, both internally and externally, will be second nature to you and an exciting opportunity to meet new people. Being able to bring together the best of Spark to deliver customer outcomes that help them win big in a digital world, is what it's all about.

**About you**
It's their culture which makes Spark Business Bay of Plenty such a great place to work for and stand out from their competitors, so we will be looking for individuals that contribute to that. People who are open, honest, and generous with their time for others, take ownership and who have a go People who are passionate about technology and how we can make a real difference, empower others, are transparent and who actively do what's right.

While you are an extremely capable individual who can operate comfortably autonomously, when required, you're a team player that can work across all elements of a business. With a flair for building collaborative, strong relationships and stimulating change, you will seek continuous improvement both within our business and with your customer portfolio.
- Ideally experience in sales and/or account management with consistent success and a proven track record of achievement in sales. Experience in ICT & Technology sectors is a plus
- Ability to engage with customers to become their trusted advisor
- Outstanding communication and negotiation skills, including ability to craft bids and win competitive pitches
- The ability to achieve KPIs including cultivating growing existing customers, converting new leads, and closing sales by identifying solutions that help our customers deliver efficiency and productivity
- High level of self-motivation & proven track record of solutions selling whilst delivering outstanding customer experiences
- Business evaluation skills, including financial analysis, business planning and evaluation
- Experience preparing reports, creating proposals and presenting to executives
- Ability to effectively manage sales pipeline and accurately forecast sales
- Experience in selling tech services and cloud solutions including MS 365, IT hardware, cyber security and cloud PBX would be a definite advantage

**You will also bring with you**:

- A positive attitude with an aptitude for learning and a focus on personal growth
- Excellent communication skills and a strong work ethic
- A passion for understanding what makes a business tick, and proven success in how you can make a tangible difference
- Pragmatic approach with a flair for planning and executing such plans
- Collaborative approach so as to work closely with team members across the business to deliver a premium outcome for the customer
- A “Get up and Go” approach

**Why Spark Business Bay of Plenty?**
It’s their people that make a difference, they are locally owned and operated, have a positive team culture and care about their team.

This position is well rewarded with a base salary and competitive commission structure.

**RECRUITMENT INFORMATION**
Only applicants who are legally entitled to work in New Zealand and currently reside in New Zealand will be considered for this advertised position.

Applications will be reviewed as received.