Customer Support Advisor

3 days ago

Rotorua, New Zealand Rotorua District Council Full time

Position Description

We are in search of friendly, physically fit, high performing and enthusiastic customer service superstars to join our industrious library team. You will exhibit the values of manaakitanga and whanaungatanga and have a strong desire to improve community wellbeing particularly for those in our community who are socially isolated and undeserved. You will be passionate about enabling reading and providing access to information through print and online e-collections.

Duties include assisting with public enquiries and issuing, return and shelving books and working collaboratively with team members to deliver wider library services, programmes and events including Library to You outreach book delivery and digital literacy skills. You will require a full driver's licence, computer and cash handling skills, be able to cope with regular lifting and standing for lengthy periods. You need to be able to stay calm under pressure and have the ability and skills to resolve difficult and sometimes stressful situations. Attention to detail and accuracy are essential. Applicants must be prepared to undergo specialised training to enable confidence in handling the variety of enquiries encountered when assisting our diverse customer needs.

If you have a sense of humour, good common sense, a passion for people and can connect and communicate clearly with people of all ages and abilities then you might just be the person we are looking for.

We have full time and part time positions available.

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