Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**ABOUT US**

Storman Software Limited is a proven web-based software solution that provides a range of software tools and services to managers of self-storage facilities across Australia, the UK, NZ and elsewhere. Storman is a market leading and truly international business that helps customers administer their businesses and save valuable time they can better spend on growth.

**SALARY**

The range for this position is $65,000 - $70,000 plus kiwi saver.

**LOCATION**

This role will be based in our Albert Street Offices, Auckland, New Zealand.

**ROLE TYPE**

This is a permanent opportunity with a guarantee of full time, 40 hours per week.

**SUMMARY**

The Support Specialist is responsible for the operational excellence of the support function with Storman. They are responsible for the operational performance of the support function within Storman and the maintenance and adoption of internal knowledge libraries across customer teams.

The knowledge and technical skill development of the support team members and will promote the needs of the customer operations team members across other teams.

**ABOUT THE ROLE**

- Day to day management of the Storman Support teams

- Support team development, training and knowledge transfer

- Management reporting of the support team activities

- Ownership of the team KPIs as outlined in the annual operations plan

- Handling of customer complaints

- Liaising with other employees in the business to ensure effective inter-team outcomes and communication relating to support

- Championing continuous improvement within the support team

- Problem research and replication for developers

**ABOUT YOU**

- 3 years experience in a similar role within a software business (essential)

- Diploma (Level 5) in information technology technical support or related fields, or equivalent industry experience (essential)

- Good overall IT knowledge as well as a high level of PC and Mac technical knowledge;
- Intermediate skills in Microsoft Office;
- High level attention to detail,

- Familiarity with using ticketing systems to communicate with both internal teams and customers,

- Excellent written and oral communication skills.

**PREFERRED SKILLS AND EXPERIENCE**

- Basic understanding of Accounting principles,

- Understanding of server and system architecture, as well as common development methodologies, and

- Experience working in the self-storage industry or SAAS businesses.

**OUR BENEFITS**

Join a leading global technology brand that offers benefits you’ll actually value, including:

- Flexible work arrangements that support your unique need and a culture of hybrid working.

- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**READY TO APPLY?