Service Desk Manager Contract
4 days ago
**The Company**
A large, well respected NZ entity based in the CBD is on the hunt for a captivating Service Desk Manager for an initial 3 month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives
**The Role**
As the Service Desk Manager, you will be responsible for managing a team of 6 Service Desk Analysts to provide top-quality IT support services to the internal members of the organisation.
To do this, you will need to maintain excellent communication with all relevant stakeholders and ensure that your direct reports carry out their daily duties in a timely and efficient manner. To succeed in this role, you will need to be tried and tested in a similar role previously and bring strong ITIL knowledge with you. You will also need to be able to lead your team to hit Service Level Agreements.
**Duties**
- Mentor your team to ensure staff productivity remains high
- Follow up customer satisfaction issues and user feedback responses
- Monitor tickets and calls to understand trends and staff workload
- Manage escalations and review any major incidents
- Ensure SLA compliance
**Skills & Experience**
- Previous experience in a similar position
- Strong ITIL knowledge and prior use
- Prior management experience of teams of 4 or more
- Ability to manage multiple priorities
- Working knowledge of Windows, O365, MS Stack and network support
**How to apply**
Please send your resume in **Microsoft Word** format or for further information, contact Camilla Aldrich or Tusca Howes in our Auckland office on** 09-915-6700.**
**Job Reference No**: 06900-0012668014
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