Customer Contact Specialist

6 days ago

Wellington City, New Zealand KiwiRail Full time

Take your proven customer skills to the next level - Be part of an exciting transformation, growth time at Interislander - Permanent position, based in Auckland **He kōrero mō mātou | About us**: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. **He whakamārama mo te tūranga mahi | About the role**: The Customer Contact Specialist is a busy one and each day you will play a part in delivering excellence in service delivery across multiple areas and channels of Interislander, including commercial vehicle customers; our retail and group booking customers and their agents, nationally and internationally. Based in our call centre at Millennium Centre, Ellerslie, your accountabilities will include: - Maintaining a high level of product knowledge to assist our customers and make recommendations - Responding to and processing a wide range of enquiries, such as bookings and group and nautical miles - Communicating timetable changes, service disruptions, refunds and letters of credit We're looking for talented people that are passionate about the service they provide, who thrive on a job well done and are committed to what they do. **Ngā pukenga e rapu nei mātou | What (skills) you will bring**: You’ll be a passionate person who genuinely enjoys working in customer service and making a customer’s day even better Your proven experience dealing with the public, ideally from a hospitality or tourist background, and ability to stay calm and polite every time, will ensure your success in this role. Ideally, you will bring experience of working in a call centre environment. You will also bring to this role: - Experience with a range of Microsoft software packages and a high level of comfort with technology - Great communication skills, both verbal and written - you need to understand our customers’ needs - Resilience - this is a resilient role, some customer queries might be challenging so you’ll need to demonstrate patience, good judgement and a positive outcomes approach - Excellent problem-solving skills and a willingness to look at all possible solutions for our customers **This position involves shift work and a requirement to work Monday to Sunday on a rotating rostered basis between the hours of 7 am and 7 pm. This includes public holidays.** **Nōu te rourou | What's in it for you**: - Extensive support and ongoing training - Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust - A strong Zero Harm policy to keep you safe **Kua rite, kia rite | Ready to Make a Difference?** **Rā aukati**| Applications Close**:11 March 2025

  • Contact Centre

    6 days ago

    Wellington, Wellington, New Zealand Hays | Contact Centres Full time

    Our client, a well-established organisation located in the heart of Wellington CBD, is seeking confident and customer focused individuals for a 4-week temporary assignment in their busy contact centre.About the Role: This position involves outbound calling to existing and prospective customers to schedule appointments. You'll be part of a supportive team...

  • Data Entry

    1 week ago

    Wellington City, New Zealand Chandler Macleod Full time

    Are you looking for an exciting opportunity to kick-start your career in a dynamic and growing industry? Do you have a keen eye for detail, strong organizational skills, and a passion for accuracy? Look no further! Chandler Macleod is actively seeking motivated individuals to join our team as Entry-Level Data Entry Specialists or Contact Centre agents in the...

  • Support Specialist

    2 weeks ago

    Auckland City, New Zealand Contact Energy Full time

    Company Description** Ko wai mātou | About us** Contact Energy is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer and data capabilities, adopt new ways of working and shape its culture for greater agility, innovation and customer...

  • Financial Accounting Specialist

    2 days ago

    Wellington, Wellington, New Zealand Contact Energy Full time

    Company Description Te Tākinatanga | Our StoryKo tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.Kei te whakawhanake mātou i ā mātou mahi...

  • Financial Insights Specialist

    2 days ago

    Wellington, Wellington, New Zealand Contact Energy Full time

    Company Description Te Tākinatanga | Our StoryKo tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.Kei te whakawhanake mātou i ā mātou mahi...

  • Manager Customer Contact Channel Accessing

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Lead the operational management and optimisation of NZTA's Customer Contact Channel. - Drive continuous improvement and innovation in customer service delivery. - Shape the future of customer experience for millions of New Zealanders. - Senior role located in Palmerston North or Wellington **Te Whiwhinga mahi | The opportunity** As the Manager Customer...

  • Specialist - Senior Legal Counsel

    1 week ago

    Wellington Central, Wellington, New Zealand Contact Energy Full time NZ$120,000 - NZ$180,000 per year

    Company DescriptionTe Tākinatanga | Our StoryKo tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.Kei te whakawhanake mātou i ā mātou...

  • Specialist - Senior Legal Counsel

    1 week ago

    Wellington, Wellington, New Zealand Contact Energy Ltd Full time NZ$120,000 - NZ$180,000 per year

    Company DescriptionTe Tākinatanga | Our StoryKo tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.Kei te whakawhanake mātou i ā mātou...

  • Financial Accounting Specialist

    2 days ago

    Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    Company DescriptionTe Tākinatanga | Our StoryKo tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.Kei te whakawhanake mātou i ā mātou mahi...

  • Security Operations Specialist

    6 days ago

    Wellington, Wellington, New Zealand Contact Energy Full time

    Company Description Ko wai mātou | About usAt Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We're a power, mobile, and broadband company, but we're so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on...