Service Hub Specialist

2 weeks ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

**Corporate Office, Christchurch Central location**
- **Permanent, full-time position**
- **Join a fun, hard-working and dedicated team**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
**About the Role**

As part of the Service Hub, you will be responsible for delivering outstanding customer service by ensuring our people get the appropriate support every time.

You will utilise your excellent organisation skills in helping to develop and coordinate training and workshops for our people in a timely and efficient manner.

The role includes:

- Answering and investigating employee's queries via phone, in person, or the self-service portal, max.
- Championing customer experience principles and outcomes.
- Feeding into max. Knowledge Articles and enabling continued service improvement.
- Support our people in the use of max.
- Actively working with other teams to maintain process and consistency.
- Management of less complex employment relations issues.
- Championing and educating on HR processes and systems.
- Execution of necessary HR cyclical activities such as collective agreement updates and admin support for organisational changes.

**About the Team**

The Service Hub kapa (team) is a fundamental part of the Human Resource Shared Services (HRSS) whānau (family). They tautoko (support) the largest workforce in the South Island ensuring our kaimahi (staff) get the appropriate tautoko (support) every time by delivering outstanding customer service. They're hard-working and dedicated delivering their mahi (work) to high standards putting the kaimahi (staff) at the centre of what they do.

**About You**

To be successful in this role, you should be comfortable in a complex, diverse and fast-paced work environment. We need someone who's resilient, driven and works well under pressure.

- Experience within the HRSS/People and Capability space with familiarity of our process and systems - Payroll, Rostering, HR Admin, Advisory, Employment Agreements, Leave, max/ServiceNow platform, PSe, Microster.
- Experience providing excellence in customer service in both writing and phone.
- Ability to plan based on priority.
- Effective time management.
- A passion for helping others.

**Working at Health New Zealand**

**How to Apply

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