Administrator - Full-time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Position Title Administrator

Division / Department New Zealand

Reports To Operations Manager

Position Status (i.e. f/t, p/t, cas) Full time

Summary

The position of Administrator is to ensure that all client audio and booking requests are processed in a timely and professional manner so that it is ready for transcription team to complete. In addition, the Administrator will provide administrative support to the NZ Administration team.

Essential

**Responsibilities**:

- Processing of audio and orders_
- Receive and prepare audio through extracting from hard media, retrieving from upload servers and where necessary converting audio to a suitable format for transcription
- Troubleshoot audio problems including new file formats, conversion and quality issues
- Ensure that supporting materials are available for transcribers
- Create a job in the appropriate database for each client order
- Assign work to transcribers as required
- Telephone and Reception_
- Manage Reception and look after visitors
- Answer face-to-face customer queries, take briefs from clients, quote for jobs, take payment and organise receipts for the work provided
- Answer phone calls and transfer them to the appropriate person as necessary
- Client Liaison_
- Liaise with clients regarding audio recording options
- Liaise with clients when there are problems with either the audio or supporting documentation
- Confirm to client that audio has been received and the expected due date
- Advise clients of any delays or alterations to expectations in deadlines in quality of transcripts
- Assist clients when they are having problems transferring audio or receiving transcripts
- Return transcripts to clients as required
- Transcription Production_
- Create transcripts from audio files following style and quality guidelines provided
- Do final visual checks on completed transcripts
- Do final checks against audio on words/phrases marked inaudible in transcripts
- Proofread and consistency check documents
- Provide feedback to transcribers following prescribed guidelines
- Put multiple part transcripts together as a unified document/series of documents
- Additional duties to support the Administration team:_
- Complete copy typing in specified formats as required
- Ensure end of day reports are updated daily
- Update other admin reports as required
- Additional admin support to the NZ Administration team as needed

Minimum Requirements
- Able to professionally manage workload and conflicting priorities
- Strong attention to detail
- Exceptional English skills
- Excellent keyboard skills
- Confidence in Microsoft Word and working knowledge of other Office programmes
- Good organisational ability
- Ability to self-manage and prioritise
- Works effectively as part of a team, recognises areas where support is required and offers assistance
- Ability to effectively problem solve

Additional Requirements
- Is flexible and adaptable in approach
- Experience in audio transcription an advantage
- Some experience in proofreading or editing
- Takes an active role in personal development and frequently reviews individual objectives and attends training sessions as required
- Able to self-motivate and support other staff in the office

Minimum Education
- Good general education

Security Clearance
- Police clearance required. This will be arranged via Epiq

Positions that Typically Report to this Position

None

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us