Case Manager Kaituitui

**Case Manager | Kaituitui - Dannevirke**
- Full-time, permanent | Monday to Friday
- Start dates from: September 2025

**This is real work that changes lives - including your own.**

Case Managers are the face of public service at the frontline. You'll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi. You'll be making decisions that impact whanau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity - this could be the role for you.

**What you'll need to succeed | Ko to ahua**

You'll put clients at the centre - listening deeply, responding with care, and helping people move forward in a way that works for them.

You'll bring a high level of personal integrity, initiative, and self-management.

You'll also need to be:

- **Fast and accurate with data entry** - getting the detail right matters.
- **Confident with technology** - navigating multiple systems and supporting clients to do the same.
- **A clear communicator** - someone who can build trust, explain things simply, and make good decisions.
- **Adaptable and steady** - comfortable with change, high volumes, and problem-solving on the go.
- **A strong team player** - grounded, dependable, and collaborative.
- **Comfort with numbers and detail** - able to complete complex calculations related to payments, dates, and entitlements.

**A day in the life**:

- Supporting someone recently out of work to access income, training, or employment.
- Helping a whanau explore housing options and coordinating follow-ups.
- Encouraging digital self-service and building client confidence with online tools
- Managing a busy caseload across multiple systems while keeping accurate notes
- Referring clients to external providers and working collaboratively with others
- Meeting with your team to reflect, troubleshoot, and support each other.

**What you'll be part of**:

- You'll join a public service organisation committed to manaaki tangata, manaaki whanau - helping New Zealanders to be safe, strong, and independent.
- You'll deliver integrated support across income, housing, and employment - helping clients navigate life transitions and connect to the right services, at the right time.
- You'll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

**In return, we'll give you**:

- A full induction and training plan.
- Ongoing support from your peers and leaders.
- Development opportunities and career pathways.
- A role where your mahi directly contributes to stronger communities.
- A competitive salary based on Band 4 ($69,159 - $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.

**Recruitment and Selection Details**:

- **Applications close**: Wednesday, 16th July 2025

**How to Apply** | Me pehea te tuku tono
- Why do you believe you're the right person for this Case Manager role? What skills and experiences will help you succeed?
- Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?

View the Position Description: Case Manager, Client Service Delivery

**Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.