Governance Specialist

2 days ago


Auckland City, New Zealand Ando Insurance Group Limited Full time

At Ando, we’re taking a fresh approach to the way insurance works in New Zealand.

Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences.

The Governance Specialist is part of our Digital Commercial team and works closely with the Schemes Underwriting Manager, playing a pivotal role in ensuring that our Schemes team implements and manages a governance and audit framework. In addition, this position will support the Schemes Underwriters to structure the scheme renewal process, ensuring we meet our SLAs. Working closely with our internal teams and Brokers, this role will help to identify and resolve Digital Commercial risk and compliance issues.

Helping our business grow and succeed in a challenging and changing environment, you’ll be responsible for:

- Facilitate the end-to-end governance process across all Schemes
- Support the Schemes Underwriters to structure the scheme renewal process, ensuring our process and timelines meet the set standards
- Identify and resolve Digital Commercial risk and compliance issues
- Manage our Broker Assurance Testing, examining the assurance process around our customers in relation to their delegated authority
- Develop and maintain governance documentation, policies and procedures
- Provide training and support to team members on governance and compliance matters
- Act as the key contact for compliance-related issues, incidents, and complaints, conducting thorough investigations and recommending appropriate actions

What we’re looking for:
Someone who loves to implement processes, has an eye for detail and able to manage and deliver on multiple priorities. People skills are just as important so being able to build relationships is must.

Perks of being an Andonian (not just limited to the below):

- Wellbeing (Sick) Leave 20 days per annum
- 1 week of paid parental discretionary leave to either parent
- $500 annual wellbeing allowance
- Hybrid working environment
- Dog friendly offices
- Social Club
- Life & Income Protection Insurance
- Career Coaching & Professional Development Support
- Employee Assistance Program

Our customers are at the heart of everything we do at Ando. You’ll need a commitment to providing the highest level of customer satisfaction and a desire to make the complex seem simple. This role will give you the opportunity to challenge and develop your personal lines knowledge and your leadership capabilities in an environment that encourages flexibility and forward thinking.



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