Casual Customer Service Banker

17 hours ago

Masterton, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. You will be required to work at our Masterton branch. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:
**What are 5 day to day tasks the person in this role will complete?**
- Engaging with customers in a warm & friendly manner, making them feel welcome in the branch.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommending the solutions, adding value to help customers achieve their financial goals.
- Educating our customers on how to utilise our online platforms, tools and digital solutions.

**What is the most exciting thing about this opportunity?**

If you're interested in a career in Banking, this could be your place to start This is an amazing opportunity to develop your skills in customer service and financial services. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

**What attributes will this person have in order to be successful?**

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need be confident, articulate in your responses and patient.

**What is the most challenging thing about this opportunity?**

The most challenging thing about this opportunity is adapting to change, keeping up with regulatory requirements and being prepared to hold courageous conversations with our customers.

**What is the** **tīma (team) culture and environment like?**

We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

Applications close Friday 23 August 2024.

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