Customer Experience Owner
1 week ago
The purpose of ASB's Secure My Financial Future (SMFF) Tribe is to empower New Zealanders to secure a better financial future and improve their financial wellbeing.
About The Role
We are investing in our customer's experience in Insurance. This has created this exciting fixed term contract career opportunity.
As a Customer Experience Owner (CXO), and key member of the Leadership team in the SMFF Tribe, you will lead a cross functional Squad to create experiences that meet our customer needs and deliver business value. You'll be responsible for your squad outputs, and guide them to develop, deliver and optimise exceptional customer experiences. You'll work closely with the Tribe Lead to keep your squad focussed on a common vision. You'll develop business cases, define requirements and prioritise your squad's activity to reach your delivery targets.
This role will appeal to someone who is a collaborative leader who has a passion motivating others and cultivating an insights-driven culture. You'll have experience with agile project management skills in your tool kit to bring the deliverables of this role to life.
As an established senior leader, you will bring experience in leading high performing teams and significant work streams of considerable complexity; with sound stakeholder management, effective influencing skills and sound values-based decision making.
What You Will Bring
You are articulate in the way you communicate and know how to ensure clarity so that others are clear about the work that needs to be delivered, and are given the empowerment to do it. You are also results driven and you have experience measuring value against business metrics. A solid understanding of risk will ensure delivery and risk management is adhered to, and relevant controls are performed along the way.
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00 - $52,000.00 per year
Schedule:
- 8 hour shift
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