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Asset Recovery Specialist

3 weeks ago

Auckland City, New Zealand Vector NZ Full time

Asset Recovery Specialist
- Full-time
- Department: Finance Operations
- Engagement type: Permanent - Employee

**About Us**
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us and be part of this transformation. Vector is a proudly Aotearoa-owned company, which operates a range of innovative businesses delivering energy and communication services to more than one million homes and commercial customers across Australasia and the Pacific. These services include electricity and gas connections, solar solutions, high speed fibre, BBQ gas bottles, air, and water purification and much more - all of which are transforming the energy sector in one way or another.

Because we live in a world that is changing fast, we must continue to identify and develop better solutions that will provide value, choice and service for our customers throughout New Zealand and beyond, so the environment and communities we love continue to thrive. To do this, Vector has a vision of creating a new energy future, which will help to deliver clean, reliable, and affordable energy solutions for customers.

**About the role**
An exciting and crucial role in our Transactional Services team, your responsibilities will include effectively and efficiently investigating and processing of third-party debt recovery resulting from damage to our network assets. You will be familiar with the process required, from data gathering and investigation, through to negotiation and settlement. As an experienced Administrator you will have a strong understanding of the importance of maintaining excellent relationships with customers and third parties and will ideally have experience in an asset management type business.

**Who we are looking for**
This is a role that will challenge you We are after a great team player who thrives in a busy and collaborative environment. You will need to draw on your ability to effectively negotiate and find solutions. To be successful in this role you will need to be able to demonstrate
- Previous customer service / administration experience
- Experience with operational and reporting systems such as, SAP, Siebel, Excel, and PowerPoint.
- Great communication skills and the ability to communicate effectively with both internal and external customers.
- Attention to detail and accuracy in processing documentation
- A team player who has good organisational and time management skills with the ability to problem solve and manage multiple tasks

**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you. We offer
- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people.
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life.
- Health and wellbeing support.
- Great benefits that reflect the importance of family.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds, and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race, and religion. We are proud of what we have achieved so far
- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.