Recoveries & Settlements Specialist
2 weeks ago
**We are offering a talented individual with an amazing 1-year fixed-term opportunity to work at Tower.**
**Why you'll love working with Tower**
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.
**What will you be doing?**
Reporting to the Claims Recoveries Manager, you will minimize the impact of claims costs for Tower and seek to recover costs from both third-party insurers and uninsured third parties in the shortest possible timeframe with the intention of maximising the chance of a successful recovery. You will use your negotiation skills to reach an agreeable settlement whilst mitigating the chance of entering a litigation process.
**You can expect to be across the following**:
- Management of Recoveries incurred by Tower.
- Establish details of the debtor (including their insurer, if applicable).
- Approach either the at-fault third party or their insurer to negotiate settlement of costs via a range of channels to maximize the chance of successful contact.
- Prepare the recovery of claims right through to the Disputes Tribunal if you have not been able to reach an agreeable settlement.
- Refer files that have not had successful contact with third-party agents and assist them with any inquiries they may have in their attempts to make contact.
- Follow up Disputes Tribunal outcomes to ensure settlement by the debtor, referring to court action where necessary.
- Remain up to date with the legislative requirements affecting our business.
**What you'll need**
You must have an understanding of Insurance liability and the GI Claim Lifecycle; and you must be resilient with an ability to negotiate debt recovery. You must also be able to understand financial vulnerability and respond accordingly.
**To be successful in this role, you will also be able to demonstrate the following**:
- Minimum 6 months + experience in managing motor /complex/ property claims
- Experience of Disputes Tribunal proceeding is an advantage.
- 2 years' experience in the Insurance or Financial Services Industry preferred.
We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.
**What Tower will bring to the table**
In addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees.
**Highlights include**:
- 22 days annual leave
- Access to Tower products
- Eligibility to access Employee Assistance Programs
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
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