Manager- Complex Resolution and Investigation

Join a skilled and passionate team
- Leadership Position
- Permanent
- Full time
- Location
- Auckland CBD

**Ko wai tatou | Who we are**

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

**Mo tenei turanga mahi | About this role**:
HDC is looking for an experienced Investigator to manage our talented team.

Your key role will be to provide effective operational leadership of the investigations function. We need an experienced and effective leader who enjoys working on complex issues and is keen to help us contribute to improvements in the health and disability system. You will be responsible for the:

- Achievement of organisational targets, goals, and priorities
- Embedding a positive team culture
- Ensuring we provide a high-quality, timely, and people/whanau-centred service
- Identifying and managing risk effectively

**Ko nga
- mea ka hiahiatia e koe kia angitu
- te haere | What you'll need to be successful**:

- Experience and success in team leadership and team management, including risk management, learning and development, and performance management
- Sound leadership and management skills to motivate a growing team that processes a high volume of work within tight deadlines
- Understanding of the implementation of efficient, and effective processes and methods to streamline workflows
- Excellent written and oral communication skills - with a recognised ability to communicate with people from a wide cross-section of the community
- Highly developed relationship management skills and a demonstrated focus on quality and service improvement
- Investigation experience including gathering of evidence, analysis of evidence and synthesis of complex information to formulate an outcome. An analytical and enquiring mind with the ability to express complex ideas in a logical way.
- Experience in a service delivery environment involving high volumes of work within a statutory framework
- Experience in business planning, budget management, and management reporting
- Proven ability to work under pressure and meet deadlines
- Initiative, problem-solving skills, and the ability to make pragmatic decisions
- Demonstrated ability in using IT, including databases and Microsoft packages
- In-depth understanding of relevant legislation, policies, and procedures, and a well-rounded knowledge of the New Zealand health and disability sector is desirable
- A good understanding Te Tiriti o Waitangi and HDC's commitment and obligations arising from Te Tiriti
- Ability to demonstrate awareness of, and respect for, the diversity of all people and whanau, and to engage inclusively with an understanding of the systemic barriers that people may face in the health and disability system
- A relevant tertiary qualification

**Awhe utu - Salary range**

As part of our remuneration framework the base salary range for the position is from $134,640 to $168,300. Note: KiwiSaver / employer contribution is in additional to your base salary.

We offer a range of benefits including:

- Four weeks annual leave and 15 days sick leave
- EAP service
- Flexible working opportunities, including working from home
- Discounts on health insurance
- Learning and professional development opportunities

**Me pehea te tono - How to apply**

To download the Manager
- Complex Resolution and Investigation position description please **click here** or follow the link below (copy and paste in the web browser).

Applications for this role close **8 June 2025.