Manager

2 weeks ago

Hamilton, New Zealand Morning Calm Lodge Limited Full time

Are you an experienced hospitality professional looking for an opportunity to manage a well-established lodge in Hamilton? We seek a manager to oversee daily operations, provide exceptional guest experiences, and drive business success.

This is a full-time position (minimum 30 hours per week), requiring strong leadership, problem-solving skills, and the ability to manage all aspects of motel operations.

**The Role**:
Your key responsibilities will include, but are not limited to:

- Oversee the daily operations of the lodge, ensuring smooth and efficient service delivery.
- Recruit, train, and supervise staff, monitoring their performance and setting work schedules.
- Manage guest relations, handling inquiries, reservations, complaints, and ensuring guest satisfaction.
- Monitor and implement marketing strategies to attract and retain customers, including online and offline sales channels.
- Maintain financial records, including budgeting, financial reporting, and cost control to ensure business profitability.
- Ensure compliance with health, safety, and hygiene regulations, maintaining a safe environment for staff and guests.
- Monitor housekeeping and maintenance activities, ensuring rooms and facilities are well-maintained and meet industry standards.
- Monitor inventory levels and procurement, purchasing necessary supplies and negotiating with external vendors.
- Implement and manage lodge policies and procedures, ensuring smooth front-office operations and security compliance.
- Conduct regular inspections of the property, ensuring safety, security, and maintenance standards are met.
- Arrange guest services, such as transportation, tours, and concierge support to enhance the customer experience.
- A diploma or higher qualification in business administration, or hospitality management, or a related field.
- Proven experience in lodge, motel, or hotel management is preferred.
- Strong leadership, organizational, and time management skills.
- Ability to work flexible hours, including weekends and public holidays.
- Excellent customer service and interpersonal skills.
- High level of integrity, reliability, and professionalism.
- Ability to handle financial and operational responsibilities effectively.

**Employer Questions**
- Are you currently living in New Zealand?
- Are you a NZ citizen or Resident visa holder?

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