Duty Manager

5 days ago


Hamilton, New Zealand Foodstuffs North Island Full time

Tokoroa New World is looking for Duty Manager.

Purpose of the Position: In the absence of Department Managers and other members of the management team ensure a consistently fresh and appealing shopping experience for all customers and the smooth running of the store. Ensure at all times store appearance, security, service and productivity are maintained.

Undertake specific tasks of a Duty Manager including but not limited to:

- Circulating around the shop floor on a regular basis to ensure the maintenance of the store’s overall appearance.
- Monitoring department staff to ensure service and productivity levels are maintained.
- Controlling store security (e.g. ensure the rear store door is locked and secured.)
- Monitor checkout service and customer flow.
- Taking direction from Department Managers re workflow.
- Communicating back to Department Managers and Senior Managers with any issues.
- Ensuring end of day procedures are completed as per individual department requirements
- Ensuring the store is closed securely at the end of the day.
- Maintaining a safe work place.
- Dealing with customer and staff complaints, issues and enquiries as required.

**ESSENTIAL**
- Computer literate
- Physically fit and able to fulfil the requirements of the role.

**DESIRED**
- General Managers’ Certificate
- Management Development Graduate
- Unit standards 497 & 167
- Forklift licence (F endorsement)
- Current First Aid Certificate
- Good command of written / spoken English
- 2 years’ supermarket experience
- Supervisory experience
- Clean driver’s licence


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