Frontline Support Analyst

2 days ago

Auckland City, New Zealand Kami Full time

**About Kami**

Kami is not only an award-winning education company based in Auckland, New Zealand, but a thriving organisation filled to the brim with talented, creative, and passionate people It’s hard not to love what you do when our leading digital classroom platform offers meaningful solutions to over 40 million users worldwide, empowering students and supporting teachers

You’ll be joining at a pretty magical time. Kami’s user base is growing by the day. With a fast-growing team based across the world, we couldn’t be more proud of the accomplishments and milestones we’ve achieved to date. Now, this is your chance to join our team and become an integral member of Kami’s growth, while shaping your own future, and having fun doing it

**The opportunity**

Do you have a technical background with natural talent in relationship building? As a frontline support specialist in Kami’s Customer Success Team, you ensure that Kami users have a happy and successful experience with our product, but you also bridge the customers with the rest of the product and engineering team. You ask the right questions, find problems, and formulate solutions.

We’re not called Kami-leons for nothing You’ll be working with a team full of agile, flexible and open-minded people who want to make a difference in the world (and enjoy the process too).

If you’re looking for a new challenge and the opportunity to have a real impact on the lives of millions, then this is your opportunity. Kami is growing fast and so will you.

**What you’ll do**
- Provide prompt resolution to any problems our customers face.
- Be the first port of call for technical issues
- Collect and manage user feedback to share with engineering and product teams and participate in product development conversations.
- Monitor customer health through data analysis and relationship strength.
- Strategically address software challenges encountered by parents and schools, and identify prompt resolutions.
- Organise video calls to educate users and provide support on product challenges.

**What you’ll bring**
- Experience developing strategies to increase the adoption of technology solutions
- Secure communication, presentation, and negotiation skills, with the ability to inspire others
- Analytical and process-oriented mindset
- Self-driven, persistent, and assertive
- Knowledge of Coding (Ruby, Python, Clickhouse, Postgres would be a great benefit)
- Residency/Citizenship for New Zealand

**What you get out of it**
- Working for a people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
- Flexible working approach that is truly flexible to your needs
- Learning and development opportunities and the chance to grow and shape your future with Kami
- A diverse and challenging role
- The satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe

Kami is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.

  • Frontline Station Support Officer

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that...

  • Frontline Station Support Officer

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 16,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that...

  • Frontline Station Support Officer

    1 week ago

    Auckland City, New Zealand New Zealand Police Full time

    Based at Auckland Harbour Bridge Police Station 1 Year Fixed Term Rotating Roster 6am - 6pm (Mon - Fri) NAV JR 5614291 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The role of Frontline Station Support Officer (FSSO) is to...

  • Network Analyst

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand **Help shape the future of Education** - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable _**_and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...

  • IT Support Analyst

    1 week ago

    Auckland City, New Zealand Retailworld Resourcing Full time

    **About the Company**: Known as the market leader for elevating living spaces across NZ. Be a part of a thriving specialised retail company, and a household name with countless retail stores across the country. **The Role**: They are on the lookout for a skilled and motivated IT Support Analyst to join their close-knit and collaborative team. Immerse...

  • IT Support and Training Analyst

    4 days ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** Join a thriving specialised flooring company, in their search for a motivated and experienced IT Support Analyst and become part of their close-knit, collaborative team. This company embraces a dynamic work environment enriched with diverse technologies, providing ample opportunities to enhance your skills as an IT Support Analyst. **The...

  • Network Analyst

    1 week ago

    Manukau City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Manukau, NZ- **Help shape the future of Education**- _ We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable _**_and _**_excellent outcomes_**- Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • IT Support Analyst

    2 weeks ago

    Auckland City, New Zealand RWA Technology People Full time

    Work for a large Fortune 500 NYSE listed company - First point of contact for all ANZ internal users - Permanent position in South Auckland with ample free parking An exciting time for our client as they grow significantly and are needing a Desktop/IT Support Analyst to assist their people along the way. Opportunities to join our client are suitable for a...

  • Support Analyst

    7 days ago

    Auckland City, New Zealand Group Technology Full time

    **About Us** At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers. Our people are guided by our values - Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together - which helps us create the kind of workplace...

  • Systems Analyst/senior Analyst

    2 days ago

    Wellington City, New Zealand New Zealand Government Full time

    Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people._ **About us** The National Cyber Security Centre (NCSC) is the heart of Aotearoa New Zealand's cyber defence. We fulfil the cyber security responsibilities of the Government...