Frontline Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 16,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver and achieve long-term change.

- **Frontline Station Support Officer**
- **Based at Auckland Harbour Bridge Police Station**
- **1 Year Fixed Term**
- **Rotating Roster 6am - 6pm (Mon - Fri)**
- **NAV**
- **JR 5614291**

**Support the frontline, serve the community, make a difference every day**

**E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.**
- Stand at the stern of the canoe and feel the spray of the future biting at your face_

**Mo te tunga | About the role**

The role of Frontline Station Support Officer (FSSO) is to provide premium customer service to our staff across Tamaki Makaurau, our partners, and the New Zealand public. You'll be interacting with people in person and via inbound and outbound phone calls, and communicating with drivers, vehicle owners, tow operators and other government agencies. This role will also provide operational and administrative support to Police such as, processing vehicle impounds, data entry, use of Police systems, file management and assisting with fleet management. You could be dealing with challenging situations which need to be approached with professionalism, respect, empathy, and a positive manner.

**Key Accountabilities**:

- Exceptional verbal and written communication skills.
- Managing challenging situations in a professional, and empathetic manner.
- Outstanding customer service skills with the ability to work hard and collaboratively in a team environment.
- Effective time management to complete multiple tasks and meet deadlines.

**He aha taau e kawe mai | What you'll bring**

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

- Prioritise workflow

- Manage time effectively to complete multiple files and meet deadlines

- Professionalism - Taking pride in representing Police and making a difference in the communities we serve

- Supportive - Support our colleagues across every function and level of Police

- Must have a restricted Class 1 drivers' licence (full licence preferable not essential).
- Excellent verbal and written communication skills.

**Whakaritenga motuhake | Special requirements**

This role operates on a **rotating roster**, with shifts scheduled between **6:00 AM and 6:00 PM**, Monday to Friday. Flexibility is essential to meet operational needs.

This role is **Individual Contributor/Emerging Leader**level. You can refer to Indicators for Success for further information on the requirements

**To view the position description for this role please copy and paste this link into a new browser**:
**Mo tatou | About us**

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

**_To view more detailed information about our recruitment process along with further details about requirements please click below link:_**

**Utu a-tau | Salary**

This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

**Support the frontline, serve the community, make a difference every day