Team Leader

**Location: Auckland, Auckland, New Zealand**
**Job ID**: 77402

**We Elevate... Quality of urban life**:
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington and Christchurch.

**Join us as a**

**Team Leader - Service**:
**Your main responsibilities**:
As a Service Team Leader you will be leading the Field Operations of Schindler existing installation (services and repairs) in an area of Auckland.

Your role will require you to provide guidance, direction and coordination of all field staff and be organised in all aspects of the service operations.

Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.

Key responsibilities include:

- Planning the Service Technicians’ needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
- Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
- Manage repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
- Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
- Lead the team in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
- Manage and follow-up actions of customer claims and complaints Uncompromising commitment to quality work and safety policies**What you bring**:
You will have previous experience in the lift industry in a similar role and a working knowledge of the lift codes and standards.

You will also possess:

- A current electrical licence
- Eligibility to work permanently in New Zealand (citizen or permanent resident)
- NZ Driver's license
- Proven leadership experience and analytical thinker
- Outstanding communication skills and customer service etiquette
- Ability to identify problems and take action
- IT Knowledge (excel, word, SAP databases etc)

**What’s in it for you?**:

- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
- Compensation & Benefits. Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club.
- Competitive base (Depending on qualification and industry)
- Company vehicle
- Annual Bonus
- Employee of the month & year recognition with rewards.
- Long term service recognition and reward program
- Potential for real growth both personally and professionally opportunity to access educational support and social activities.

**We ElevateYour Career**:
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

**Are you ready to embark on a new journey? Join #TeamSchindler**
**Discover more on our **career site**.**

***
- At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability._