Insights Executive, Customer Success

2 weeks ago

Auckland City, New Zealand NielsenIQ Full time

Be a part of something big. With 40,000+ employees in over 100 countries, NIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and pathways to grow their careers.

Simply put, we do two things at NIQ. We measure performance for our clients, and we use analytics to help our clients grow their business.

We use our data to help our clients answer questions like:

- “What are the consumer trends in the category”
- “How responsive are my products to price changes”,
- “Which of my competitors do I impact when I am on promotion”,

**About your role**:
In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations

**Responsibilities**
- Summarize data in tables, charts, and graphs
- Analyze and interpret sales data and consumer data
- Set-up and refresh cyclical reports
- Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations
- Review data for errors and inconsistencies
- Use internal tools and data sources
- Oversee the day to day support on assigned clients, contributing to the achievement of client satisfaction targets
- Monitor the progress of inquiries on assigned clients against agreed service levels and escalate any issues to the appropriate team
- Build effective relationships with client representatives
- Attend client meetings and presentations virtually and in person
- Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
- Provide basic training to clients on NielsenIQ tools and solutions
- Build and maintain relationships with support teams to ensure quality and timely service levels are exceeded

**Qualifications**
- University degree or equivalent experience in Marketing Research, Client Service or other related field
- ** Fresh Graduates are welcome to apply**:

- Business English knowledge, both verbal and written
- Excellent attention to detail and time management skills
- Excellent communication and presentation skills
- Strong proficiency with Microsoft Office (Word, PowerPoint and Excel).
- Interest and preferably some experience in Client Management and achieving high levels of client satisfaction
- Passion for data and data analysis
- Strong analytical mind and excellent numerical skills
- Preferably experience in FMCG industry, but not required

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

  • Customer Success Executive

    6 days ago

    Auckland CBD, New Zealand Manage My Health Full time NZ$80,000 - NZ$120,000 per year

    Manage My Health is New Zealand's leading digital health management platform, empowering over 1.8 million Kiwis to take control of their health. Our secure, innovative technology connects patients, healthcare providers, and organisations to improve care outcomes and transform the way health is delivered.We're growing fast — adding over 30,000 new users...

  • Customer Success Manager

    4 days ago

    Auckland City, New Zealand Unilode Aviation Full time

    Description: The Customer Success Manager is responsible for ensuring customer satisfaction, operational efficiency, and business growth. This role builds and manages customer relationships, drives performance improvements, and ensures seamless execution of Unilode’s service agreements. **Key Responsibilities**: **Drive Customer Performance and...

  • Customer Success Manager

    6 days ago

    Auckland City, New Zealand Hewlett Packard Enterprise | HPE Full time NZ$120,000 - NZ$180,000 per year

    Customer Success ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge...

  • Senior Executive, Customer Success

    6 days ago

    Auckland City, New Zealand Nielsen Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Research and Insights Executive

    2 days ago

    Auckland City, New Zealand British American Tobacco Full time

    ... **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT NEW ZEALAND** **IS LOOKING FOR A RESEARCH AND INSIGHTS EXECUTIVE** **SENIORITY LEVEL**:Experienced Non-Management...

  • Manager, Customer Success

    2 weeks ago

    Auckland City, New Zealand NielsenIQ Full time

    **Job Description**: Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers. Simply put, we do two things at NielsenIQ. We measure performance for our clients and...

  • Customer Success Manager

    6 days ago

    Auckland, Auckland, New Zealand Hewlett Packard Enterprise Full time NZ$120,000 - NZ$150,000 per year

    Customer Success ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • Customer Success Manager

    6 days ago

    Auckland, Auckland, New Zealand Hewlett Packard Enterprise Full time NZ$120,000 - NZ$180,000 per year

    This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can...

  • Senior Customer Success Manager

    6 days ago

    Auckland, Auckland, New Zealand Genesys Full time NZ$900,000 - NZ$1,400,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Customer Success Account Manager

    2 weeks ago

    Wellington City, New Zealand Microsoft Full time

    **Why Microsoft** 'Achieving our mission requires us to evolve our culture, and it all starts with a growth mindset, a passion to learn and bring our best every day to make a bigger difference in the world'. Satya Nadella, CEO Microsoft. Customer Success Account Managers are a part of our Customer Success Unit. Microsoft’s Customer Success is a growing...