Customer Success Executive

6 days ago

Auckland CBD, New Zealand Manage My Health Full time NZ$80,000 - NZ$120,000 per year

Manage My Health is New Zealand's leading digital health management platform, empowering over 1.8 million Kiwis to take control of their health. Our secure, innovative technology connects patients, healthcare providers, and organisations to improve care outcomes and transform the way health is delivered.

We're growing fast — adding over 30,000 new users every month — and are now entering an exciting new phase of AI-driven transformation. Our mission is to make better health accessible, smarter, and more personalised for everyone.

We're seeking a proactive and commercially minded Customer Success Executive to join our dynamic team.

In this role, you'll nurture key customer relationships, drive product adoption, and help shape how AI-powered solutions enhance the customer experience. You'll be the bridge between our clients and our technology — ensuring satisfaction, retention, and growth as we scale our platform and expand our impact.

You'll be required to:

  • Build and maintain strong, long-term relationships with customers to ensure satisfaction and loyalty.
  • Conduct product demonstrations, site visits, and needs assessments to identify opportunities for growth.
  • Champion the adoption of AI-enabled tools and insights to improve user engagement and operational efficiency.
  • Proactively resolve customer issues, ensuring solutions align with Manage My Health's evolving product suite.
  • Generate weekly reports on account management activities, pipeline, and key metrics — using data and AI insights to drive decision-making.
  • Represent Manage My Health at industry events, webinars, conferences, and user groups to promote engagement and visibility.
  • Adhere to ISO and ISMS policies, ensuring compliance with service-level agreements and procedures.

You will be someone who is:

  • Proven experience in account management and/or sales, ideally within the healthcare, SaaS, or technology sector.
  • An interest in digital health innovation and the role of AI in transforming patient care and engagement.
  • A pragmatic, responsive, and customer-focused mindset.
  • Ability to manage competing priorities and perform under pressure.
  • Commercial acumen and a passion for helping customers succeed through technology.
  • Excellent communication, presentation, and relationship-building skills.
  • A proactive attitude with a desire to learn, grow, and contribute to a fast-evolving AI-driven health ecosystem.

There are lots of reasons you'd want to work with us

  • Competitive salary package including free health insurance.
  • The opportunity to be part of New Zealand's digital health AI transformation journey.
  • A collaborative, diverse, and passionate team that values innovation and continuous learning.
  • A positive, flexible work environment where your ideas are heard and your success is celebrated.
  • The chance to make a tangible difference in the lives of New Zealanders through technology.

Additional info

Applicants must have the right to work in New Zealand.

While we appreciate all applications, only shortlisted candidates will be contacted.

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