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Manager, Customer Success

2 weeks ago

Auckland City, New Zealand NielsenIQ Full time

**Job Description**:
Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NielsenIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

**Responsibilities**
- Delivering ongoing insights, analytical and technical value, thought leadership
- Managing regular reports and ad-hoc analytic requests
- Developing strategic service delivery elements of joint business plan with senior support
- Defining service model and deliverables during proposal development with senior support
- Customer satisfaction and NPS
- Targeted engagement across organization aligned to services model for the customer tier
- Responsible for VoC arising from the day-to-day relationship with the customer
- Identifying opportunities and handing them off to Account Executive team
- Organising and delivering client training

**A little about you**

As the Analytics and Insights lead within the Customer Success team, you will be responsible for the delivery of client value and satisfaction through strategic insights and optimal service model leveraging best practice analysis and servicing frameworks.

**Qualifications**:

- Be professional, well presented and willing to roll up your sleeves with a fun and energetic team
- Have excellent attention to detail and strong written and verbal communication skills.
- Prior experience in analytic/insight capacity and account management
- Background in FMCG/Retail industry preferred
- Experience with the Google suite of programs including Google Docs, Slides, Sheets, Gmail.
- Experience using Microsoft PowerPoint and Excel.
- Be self-motivated, adaptable and proactive - no two days are the same in this role
- Demonstrated ability to handle highly confidential information with discretion, sensitivity and care

Additional Information
**Life at NielsenIQ...**

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

**But wait, there’s more**

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.