Contact Centre Team Leader

2 weeks ago

Auckland City, New Zealand Madison Recruitment Full time

**Do you want to work for an internationally recognised company, consistently innovating the market and driving company success?** **Are you ready to step into a leadership role or wanting to build on your existing experience?**
- ASAP start
- Fantastic learning and upskilling opportunities available through internal and external courses
- Close-knit, high-performing team - rewarded with quarterly team dinners and social events

**The Company**:We are seeking an experienced contact centre leader to join our client, who is a global business leader within the I.T services field. Our client holds a legacy of innovative technology and proven expertise in capturing, transforming, managing information, and delivering solutions that power today’s ever changing work environments.

**The role**: As a Leader, you will be responsible for coaching and motivating a team of four Resolution Specialists to deliver exceptional service and ensure excellence through leading by example.

**Day to day**:

- Lead and motivate the team, ensuring productivity, a high quality output and that all KPI’s are met
- Provide the team with training, support, motivation through leading by example
- Regularly participate in team meetings and training sessions
- Manage our customer feedback in accordance with the training provided
- Address customer escalations and complaints related to the Contact Centre
- Supervise and lead the day-to-day activities of the team
- Drive a continuous process improvement culture within the team
- Get involved in the wider Service team’s activities, regularly reviewing performance, and sharing ideas and strategies

**Days/ Hours**: 40 hours per week from 8am - 4.30pm, Monday to Friday

**To stand out from the rest, you will have**:

- Experience leading or coaching a team in a contact centre environment
- Excellent interpersonal skills and a passion for coaching and developing your team members to be the best they can be
- Customer centric attitude with proven analytical, negotiation and problem-solving skills
- Highly motivated and driven to assist others in achieving their goals
- Adaptable and flexible, with the ability to embrace change
- Excellent communication skills and strong focus on building relationships
- Effective communication, questioning and listening skills
- A great work ethic, positive attitude and a willingness to get involved
- A background in I.T or helpdesk experience is preferred however not a requirement._

**Benefits**:

- Work for an organisation that puts its staff first - learning and career development opportunities readily available
- Kiwisaver contributions provided
- Quarterly bonuses opportunities (KPI dependant)
- Discounts at partnering organisations
- Cohesive and close nit team environment
- This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today_

**Reference: 136440

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