Current jobs related to Contact Centre Manager Nz - Auckland City - National Storage

  • Contact Centre Consultant

    3 days ago

    Auckland City, New Zealand Vector NZ Full time

    Contact Centre Consultant Full-time Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and...

  • Contact Centre Chapter Lead

    2 weeks ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Supportive, dynamic and reputable organisation - Agile working environment - Wiri Location | Parking onsite This well-known NZ-owned retail conglomerate is looking for an experienced Contact Centre Team Lead to join them to help add value to the team! - Supportive, dynamic, and reputable organisation - Agile working environment - Wiri Location | Parking...

  • Contact Centre Consultant

    6 days ago

    Wellington City, New Zealand Vector NZ Full time

    Contact Centre Consultant (Outbound) Full-time Engagement type: Permanent - Employee Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation,...

  • Team Manager- Contact Centre

    4 days ago

    Auckland, Auckland, New Zealand New Zealand Automobile Association Inc. Full time

    We have an exciting opportunity for a Team Manager at our North Shore Contact Centre. If you're passionate about delivering excellent customer service, building high-performing teams, and leading through change , this is the role for you What You'll Be Doing | Mō te Tūranga As Team Manager, you'll play a key role in supporting our frontline teams within...

  • Team Manager- Contact Centre

    7 days ago

    Auckland, Auckland, New Zealand AA New Zealand Full time

    We have an exciting opportunity for a Team Manager at our North Shore Contact Centre. If you're passionate about delivering excellent customer service, building high-performing teams, and leading through change , this is the role for youWhat You'll Be Doing | Mō te TūrangaAs Team Manager, you'll play a key role in supporting our frontline teams within the...

  • Contact Centre Recruitment Specialists

    2 weeks ago

    Wellington City, New Zealand Emprego NZ Full time

    Student Job Search is currently looking for new permanent full time Contact Centre Recruitment Specialists to join our diverse and busy team. Our vision is to champion tertiary students and inspire the next generation of talent. We are a not-for-profit organisation who has been helping students find work for almost 40 years - for free! Our Contact Centre...

  • Contact Centre Representative

    2 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    2 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    5 days ago

    Auckland City, New Zealand SKYCITY Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Helpdesk Contact Centre

    2 weeks ago

    Wellington City, New Zealand BGIS Full time

    **Help Desk Contact Centre** **Location**:Wellington **Employment Type**:Permanent Full-Time **About the Role** Seeking a reliable and customer-focused Helpdesk Contact Centre Representative to join our growing team. In this role, you will be the first point of contact for incoming client calls and responsible for delivering efficient and professional...

Contact Centre Manager Nz

2 weeks ago

Auckland City, New Zealand National Storage Full time

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australasia for all things storage.

Due to an internal promotion, we have an exciting opportunity for a New Zealand Contact Centre Manager to join our rapidly growing, ASX 200 listed company with 220+ Centres located across Australia and New Zealand offering self-storage, business storage, records management, climate-controlled wine storage, vehicle storage, vehicle and trailer hire, packaging, insurance and other value added services. Each National Storage centre reflects our commitment to **Teamwork** **Care **and Excellence.**

**The Role**:
This is a full-time permanent role for a passionate and motivated Manager to help lead and manage our Auckland-based Contact Centre operation. Reporting to the Contact Centre Manager (Australia-based), your key focus will be on driving the operational performance of the Contact Centre in New Zealand (customers are serviced across New Zealand AND Australia).

Exceptional leadership is critical as you lead and manage human, physical and financial resources to ensure the operations side of the business is highly effective, whilst ensuring a safe, happy working environment and compliance with company policy and procedure.

**Key Responsibilities Will Include**:

- ** **Lead, motivate and manage an effective team to achieve optimal sales objectives, customer service levels and set business objectives.
- Responsibility for achievement of financial budgets and profitability of the Contact Centre in New Zealand.
- Ensure the Contact centre is achieving across financial performance metrics, including sales and KPI targets.
- Provide coaching, guidance and feedback to continually develop the Contact Centre team.
- Oversee and ensure effective resourcing, recruitment and training of Contact Centre Agents.
- Provide accurate and timely reporting to Management on New Zealand activities and performance.
- Ensure the Contact Centre is compliant with Occupational Safety & Health regulations and requirements.

**About You**:

- ** **Strong leadership and people management skills and a strong understanding of how to build and maintain a great team culture.
- Minimum 2 years’ demonstrated success in a Contact Centre Management role, in a medium-large organisation or similar.
- Previous experience in the recruitment and management of contact centre agents.
- Strong financial and business acumen.
- Ability to effectively coach and mentor team members, with a sound understanding of best practice performance management.
- The ability to build trusting and authentic relationships with internal and external stakeholders.
- Excellent communication skills across all levels of the organisation.
- High level of organisational skills with the ability to self-manage time and work under pressure to meet deadlines.
- Ability to analyse complex financials and develop effective reports.
- Ability to think analytically and develop effective strategies.
- Good knowledge of Occupational Safety & Health regulations.
- Hands on experience with Workforce Management, Forecasting and Scheduling would be beneficial.

***

**Benefits of Working with Us**:

- Permanent role with an industry leader and ASX 200 listed company.
- Structured training with a continued focus on development.
- Company Paid Parental Leave - 16 weeks for eligible employees.
- Discounts on a range of storage services including units, merchandise and trailer hire.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our Exhale Program.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
- Ability to earn referral incentives.