HR and Support Hub Coordinator

2 weeks ago

Auckland City, New Zealand UP Education Full time

**Work options**: Hybrid
- Be part of a progressive, hardworking and fun People team
- Flexibility for hybrid working arrangement
- Opportunity for career progression in a dynamic organisation

**Who we are**

In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.

Alongside our online services we also have 30+ campuses in 10 locations across Australasia ensuring widespread accessibility to education for our learners.

**About the role**:
In this integral role, you will receive and triage all HR enquiries from internal and external customers, supporting stakeholders with seamless, consistent advice. You will play a crucial part in maintaining trust in UP Education’s HR Operations service.
- Act as a first point of contact in the HR Support Hub service (HR Inbox).
- Manage and monitor overall HR Support Hub queries (Zendesk)
- Provide effective and efficient Tier 1 HR Support Hub service delivery
- Organise and prioritise high volume transactional queries within the wider HR Operations team.
- Assist with preparation of employee-related documentation and maintenance of employee records, including regular audits
- Administer the Employee Referral Scheme
- Utilise first hand customer information and track emerging trends to use for improvement in our services
- Work with the Head of HR Operations to employ processes/procedures that contribute to the effectiveness of the HR Support Hub
- Collaborate with Zendesk support on system capability and enhancements

**About you**:

- Tertiary qualification preferably in human resources management
- At least 3 - 5 years professional HR coordination experience.
- Working experience with an HRIS system.
- An understanding of the general principles of employment relations, employment legislation, and privacy
- Ability to be flexible and to quickly adapt to changing demands
- Enquiring mind pursuing continuous improvement
- Strong attention to detail
- Self-motivated and good organizer; Ability to effectively multitask and work in a fast-paced environment
- Excellent communication skills both written and verbal

**Why work with us?**
- Ongoing commitment to your training and development
- Be part of the growth journey at UP Education Group at its scale
- Private-equity backed business known for its growth, and agility.
- Fantastic opportunity to be part of an energising team and growing company and work with our wonderful HR team
- Fantastic opportunity to make an impact across the group bringing your skillset.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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